This topic

New phone line

Kendosan — Fri, 01 May 2026 18:12:59 GMT

Today Openreach installed a new telephone line over my property and it is going through my trees. Surely this is not acceptable, am I responsible for the line when it has clearly not been planned very well in the first instance?

Should I contact Openreach and get them back out to discuss this situation.

Thanks in advance.

Re: New phone line

licquorice — Fri, 01 May 2026 18:50:19 GMT

This is a BT forum and has no relationship whatsoever with Openreach.

Re: New phone line

WSH — Fri, 01 May 2026 19:52:43 GMT

You could try reporting it here, although I'm not sure they'll accept it as a safety issue.

https://www.openreach.com/help-and-support/damage-health-and-safety

Re: New phone line

Colin_London — Fri, 01 May 2026 22:51:19 GMT

Lines can go through trees - mine does. It’s a bit of a concern that it could wear from rubbing on the branches but they seem to leave a bit more slack to allow these lines to move with the tree.

There is just no option in many cases as they aren’t going to install another pole to go around the tree just for you. Much cheaper just to replace the line if it eventually breaks.