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LINE CORD ERROR, please check the line cord, the cord is connected, BT Decor 2600.

JANMARGARMSERV — Sun, 03 May 2026 13:20:48 GMT

I have just found an error message on the BT Decor 2600, after several months trouble-free, that says "please check line cord" although the cord is firmly connected at both ends; a call could not be received recently, from a hospital clinic that supports lymphoma patients. I had to receive an e-mail instead regarding the matter.

Re: LINE CORD ERROR, please check the line cord, the cord is connected, BT Decor 2600.

licquorice — Sun, 03 May 2026 13:33:48 GMT

You would appear to have a line fault which you need to report to BT.

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Re: LINE CORD ERROR, please check the line cord, the cord is connected, BT Decor 2600.

JANMARGARMSERV — Sun, 03 May 2026 13:35:25 GMT

Thankyou very much for your prompt reply.

Re: LINE CORD ERROR, please check the line cord, the cord is connected, BT Decor 2600.

iniltous — Sun, 03 May 2026 13:47:51 GMT

TBH , you should probably try another phone before reporting your service faulty , if it’s your phone rather than the service at fault you will be wasting your own time waiting in for Openreach as well as Openreach’s time if they visit , connect a different handset and it works …..if you are on DV (digital voice ) so your phone is connected into the router socket , rather than the wall socket you could also try resetting the router .