This topic

International calls still cutting off

Maggie64 — Wed, 27 May 2026 09:53:31 GMT

I have been having a problem ever since digital voice was connected, my calls to America cut off all the time, I had an engineer come to the house and checked and re installed my phone and cables but even he was flummoxed as to why the calls were disconnecting. The calls are still disconnecting and to add insult to injury I am being charged every time the calls connect. I am not getting the service I am paying for anyone any suggestions ?

Re: International calls still cutting off

Christopher_G — Thu, 28 May 2026 07:21:18 GMT

Hi @Maggie64

Welcome to the community.

The best advice I can give is to speak with our technical support team, so that they can continue to look into why this is happening for you. Hopefully, they can help get this sorted for you.

Please keep us updated with what happens.

Chris

Re: International calls still cutting off

Maggie64 — Fri, 29 May 2026 09:52:00 GMT

I have informed BT at least 3 times raised several complaints engineer has been and even he said he didnt know what was causing this problem, still doing it and I am still being charged.

Re: International calls still cutting off

licquorice — Fri, 29 May 2026 11:31:48 GMT

If you are calling friends and family rather than businesses, why not simply use WhatsApp. The calls will then be free.

Re: International calls still cutting off

Maggie64 — Fri, 29 May 2026 12:12:44 GMT

Thanks for that, something I have been thinking about

Re: International calls still cutting off

licquorice — Fri, 29 May 2026 12:15:14 GMT

We use it all the time for calls to friends in Canada, works a treat.

Re: International calls still cutting off

Maggie64 — Fri, 29 May 2026 12:17:44 GMT

I think that is the way I am heading, My sister is in America

Re: International calls still cutting off

Kimberlin — Fri, 29 May 2026 12:21:59 GMT

This is how the rest of us who no longer use a landline manage, WiFi calling or WhatsApp through our smartphones. I appreciate not everyone has a smartphone, but it really does solve a lot of problems if you don't want or need a landline. We've not had a landline for years, zero issues using the methods described.

Re: International calls still cutting off

Maggie64 — Fri, 29 May 2026 12:28:09 GMT

Yes I think thats the way to go

Re: International calls still cutting off

imjolly — Fri, 29 May 2026 12:44:54 GMT

As suggested I use whatsapp to talk to my sister in Canada but better still I make video calls so we can see each other not just voices on the end of a phone - and bonus is the calls are free