This topic

1571 DV

Saffron231 — Mon, 08 Jun 2026 20:20:11 GMT

I have an elderly friend, well into her 90's and a few months ago I assume she was switched to DV. I noticed each time I called her after this time it picked up on the 1571 messaging service after 30 seconds of the phone ringing but she had no idea what this was. I explained to her she needed to dial 1571 to listen to any messages but she can't grasp what I have been saying. When I see her (weekly) I check her phone and on one occasion just a few weeks ago she had 12 messages left and one was quite important from her GP instructing her to stop taking a certain medication. I have tried to disable this answering system but failed. She is not online so it is impossible to do that way. She is confused due to her advancing years and I would just like to get it off her phone but I cannot find a way. Can anyone help please

Re: 1571 DV

imjolly — Mon, 08 Jun 2026 21:19:44 GMT

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Try this

Re: 1571 DV

Saffron231 — Tue, 09 Jun 2026 12:51:24 GMT

thank you for taking the time to post the link. I will look at that later today

Re: 1571 DV

Tim123 — Tue, 09 Jun 2026 23:28:17 GMT

Just call BT Customer Service on 150 and ask them to disable Voicemail (I can verify that this works). Incoming calls will then ring for about two minutes/forty rings before disconnecting if unanswered.

Re: 1571 DV

Saffron231 — Wed, 10 Jun 2026 20:13:08 GMT

thank you!