This topic

Digital Voice Adapters

Petros — Thu, 11 Jun 2026 10:55:49 GMT

Having been upgraded to full fibre we find that our two phone extensions are no longer working. Will BT provide the digital voice adapters for free or is it necessary to buy them?

Re: Digital Voice Adapters

shakey1981 — Thu, 11 Jun 2026 11:14:57 GMT

yes copper cable is disconnected telephone now goes via fibre the device also your phone to connect via wifi

setup

i got mine for free ask live chat i cant remember link i used they supplied me with an EE one but it works

Re: Digital Voice Adapters

gg30340 — Thu, 11 Jun 2026 11:14:00 GMT

BT were giving one adaptor for free. I'm not sure if that is still the case but if you call BT 0330.1234.150 they should be able to order you one if it is still free.

Re: Digital Voice Adapters

TimCurtis — Thu, 11 Jun 2026 11:25:59 GMT

@shakey1981

Wifi is not a factor - digital landline phones connect via DECT not WIFI

Re: Digital Voice Adapters

iniltous — Thu, 11 Jun 2026 11:40:29 GMT

It’s for the conversion to Digital Voice (DV) that BT did , and perhaps still do provide a Digital Voice adapter for , not conversion to FTTP , presumably your conversion to FTTP was arranged to coincide with the PSTN to DV migration and that’s why you are enquiring because if you were already on DV (so your phone connected to the router when you were on ADSL/VDSL FTTC ) then the subsequent conversion to FTTP simply maintains the DV service you already had .

Re: Digital Voice Adapters

Petros — Thu, 11 Jun 2026 11:43:37 GMT

yes, it is one free adaptor provided. Thanks

Re: Digital Voice Adapters

shakey1981 — Thu, 11 Jun 2026 12:37:22 GMT

it if your using adapter to connet to router ?