My father has no BT line

Sammylou — Fri, 12 Jun 2026 07:15:58 GMT

He is elderly and has reported it but is getting nowhere. He is vulnerable and my mother has dementia and he has NO landline or broadband and his mobile signal is very poor

He is very frustrated..how do I report this for him please. Im hard of hearing so cant do phone calls

He reported the fault on Monday morning and still isnt connected

[Mod edit - removed phone number, please don't share any personal details in public]

Re: My father has no BT line

Peter_W — Fri, 12 Jun 2026 07:37:27 GMT

Welcome to the Community, @Sammylou
I'm really keen to look into what we can do to help your father here, so I've just sent you over a private message so we can take a few more details.
Speak soon,
Peter

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My father has no BT line

Re: My father has no BT line