This topic

Neighbours landline not working

TNB1630 — Mon, 22 Jun 2026 10:55:08 GMT

My neighbours landline is not working she is 92 years old needs it urgently

Re: Neighbours landline not working

imjolly — Mon, 22 Jun 2026 11:13:56 GMT

this is a customer help customer forum your post does not go to BT try phoning CS 0800800151 and report fault

Re: Neighbours landline not working

Leanne_T — Mon, 22 Jun 2026 13:14:48 GMT

Hi there @TNB1630

Thanks for coming to the community to get help for your neighbours landline.

Has this been reported to our technical support guides? If so, have they advised what the problem could be?

Hope to hear back from you soon.

Leanne.

Re: Neighbours landline not working

TNB1630 — Mon, 22 Jun 2026 13:44:00 GMT

I wasn’t able to get onto any sites.
She is 92 and vulnerable needs the landline for her home alert bracelet .
Why can’t I just speak to someone at BT ?

Re: Neighbours landline not working

Leanne_T — Mon, 22 Jun 2026 13:50:31 GMT

Hi @TNB1630

Thanks for the quick reply.

I'm really keen to get your neighbour some help, to do this I've sent you a private message to your community inbox. If you could take a look and get back to me that would be great.

Leanne.

Re: Neighbours landline not working

imjolly — Mon, 22 Jun 2026 14:10:28 GMT

The phone number I posted was to report phone fault and you were going to speak to BT but obviously you have not tried

Re: Neighbours landline not working

Kimberlin — Mon, 22 Jun 2026 14:39:54 GMT

I'm actually amazed at how much trust there appears to be on this forum. Literally anyone can create a post claiming they have a vulnerable neighbour with a faulty landline. Anyone heard of cuckooing?

So, assuming the OP has a relationship with the vulnerable person, are BT going to speak to them? Or are they going to require to speak to the vulnerable 92 year old to check that there really is a problem? Power of Attorney anyone? Family members? Why is this being raised by a 'neighbour'?

Re: Neighbours landline not working

licquorice — Mon, 22 Jun 2026 15:06:11 GMT

@Kimberlinwrote:
Why is this being raised by a 'neighbour'?

Its called being neighbourly and helpful to those in need of it.

Re: Neighbours landline not working

Kimberlin — Mon, 22 Jun 2026 15:08:03 GMT

@licquorice Oh, how lovely.

Re: Neighbours landline not working

licquorice — Mon, 22 Jun 2026 15:09:56 GMT

Its something you wouldn't understand.

Re: Neighbours landline not working

chrisjp — Mon, 22 Jun 2026 16:48:12 GMT

"I'm actually amazed at how much trust there appears to be on this forum. Literally anyone can create a post claiming they have a vulnerable neighbour with a faulty landline. Anyone heard of cuckooing?"

What exactly are the nefarious activities that you suspect this neighbour of doing?

Re: Neighbours landline not working

Kimberlin — Mon, 22 Jun 2026 16:53:10 GMT

@chrisjp I'm not insinuating that the original poster is doing anything wrong at all, but it would appear you believe I might be suggesting they are. I was merely pointing out that anyone can make a post claiming that they've got an elderly neighbour with a problem and people just will accept that what has been stated is true.

Whilst it might be a nice neighbourly thing for someone to believe they can get themselves involved in, it really isn't anything to do with them whether you or me or anyone else thinks it is. If there is an issue, there are organisations that the neighbour can contact to help out their neighbour.

Re: Neighbours landline not working

gg30340 — Mon, 22 Jun 2026 17:47:29 GMT

@Kimberlin

The person that is wanting to help their neighbour will not be given any account access or information regarding the account also prior to any help being given the account holder will need to answer security questions and then give permission to BT to allow the person to act on their behalf.

However in this instance the person is not wanting account access or make any changes to the elderly person's account.

They are only wanting to report that the person's phone line is not working which will be easily established by BT if that is the case without giving out any personal information belonging to the elderly person.

Out of interest which may prove helpful to others, what organisations are you referring to that the OP can contact to help out their neighbour with regards to her phone not working?

Re: Neighbours landline not working

Kimberlin — Mon, 22 Jun 2026 17:57:58 GMT

@gg30340 Well for one, if the neighbour is that elderly and vulnerable, Adult Social Care, who can if required visit and see what help the individual requires. My own MiL who lives a couple of hundred miles away has just recently had an enormous amount of help from Help the Aged, sorted her out with a replacement boiler, installed various aids to assist mobility etc and put her in touch with others who can help her with finances, utilities etc.

If you think you’re somehow being clever by trying to catch me out, crack on.

Re: Neighbours landline not working

gg30340 — Mon, 22 Jun 2026 18:14:45 GMT

I am not trying to catch you out. You are more than capable of doing that your self.

How quickly did it take to get the boiler replaced and the various aids etc installed. Was the request for help made over the phone because unfortunately the elderly person in this threads phone is not working.

Do you not know of any elderly person that had a faulty phone line reported on their behalf and how that was achieved which would be a bit more relevant to this thread.

Re: Neighbours landline not working

Kimberlin — Mon, 22 Jun 2026 18:16:52 GMT

Yeah whatever. I’m done with you.

Re: Neighbours landline not working

chrisjp — Mon, 22 Jun 2026 19:58:30 GMT

"If you think you’re somehow being clever by trying to catch me out, crack on."

You do sound very cross!!