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Emergency backup phone un-needed extra phones: how best for vulnerable customer to return to BT?

DavidBicknell — Sat, 11 Jul 2026 11:58:43 GMT

Ahead of switchover, an elderly relative has received 3 Emergency backup phones from BT. She intends to give them all to Openreach engineer when he visits on 3rd Aug, but will the Openreach engineer be able to receive & deal with them? If not, what should she do with them?

Re: Emergency backup phone un-needed extra phones: how best for vulnerable customer to return to BT?

imjolly — Sat, 11 Jul 2026 13:10:42 GMT

you may find that when BT realise they have sent 3 to same person that they request the return of the excess with charge if not returned as phone only on loan to you just like rest of BT equipment

Re: Emergency backup phone un-needed extra phones: how best for vulnerable customer to return to BT?

licquorice — Sat, 11 Jul 2026 14:05:51 GMT

Don't give them to Openreach technician.

Re: Emergency backup phone un-needed extra phones: how best for vulnerable customer to return to BT?

gg30340 — Sat, 11 Jul 2026 15:06:39 GMT

See link

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

If you call BT 0330.1234.150 you can request that they send a returns bag out to you.

Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.