This topic

Issue With Digital Handset Voicemail

Miltonius — Wed, 12 Aug 2026 11:35:23 GMT

I have two handsets on our landline.

Recently, the green voicemail indicator came on, but on checking, was told that there are no messages.

Despite this the green light remains on.

Any ideas how to solve this and get the light to turn off?

Thanks in advance.

imjolly — Wed, 12 Aug 2026 13:47:19 GMT

you could try using mobile and phone home and leave message then try listening to message and then clearing and see if that solves the problem

Miltonius — Wed, 12 Aug 2026 14:12:48 GMT

Been on the messaging helpline to BT for a while, and ended up doing this.

I had tried it previously, but to no avail.

However, tried it again at their request, and hey presto, it worked.

Thank you for taking the time to provide a solution.