https://community.bt.com/t5/Home-phone-including-Digital/How-to-edit-Call-Protect-blacklist-and-who-is-the-account/m-p/2468354#M107432 <P>My elderly neighbour has blocked a few numbers and wants them re-instated.&nbsp; So I logged into their MY BT account and went to Digital Voice, products etc.<BR />The page I ended up on had one manage button that took you through to sales ordering.<BR />Further down the page there were 5 boxes of different options and one was call protect.<BR />None of these boxes can be used as they all say - see your account manger.</P><P>My question is:-</P><P>1. Who is their account manger?<BR />2. Is there any way to get to call protect management?</P><P>The BT help page was no good with broken links etc and no real help what so ever.</P> Sat, 15 Aug 2026 11:31:00 GMT yorkley 2026-08-15T11:31:00Z https://community.bt.com/t5/Home-phone-including-Digital/How-to-edit-Call-Protect-blacklist-and-who-is-the-account/m-p/2468354#M107432 <P>My elderly neighbour has blocked a few numbers and wants them re-instated.&nbsp; So I logged into their MY BT account and went to Digital Voice, products etc.<BR />The page I ended up on had one manage button that took you through to sales ordering.<BR />Further down the page there were 5 boxes of different options and one was call protect.<BR />None of these boxes can be used as they all say - see your account manger.</P><P>My question is:-</P><P>1. Who is their account manger?<BR />2. Is there any way to get to call protect management?</P><P>The BT help page was no good with broken links etc and no real help what so ever.</P> Sat, 15 Aug 2026 11:31:00 GMT https://community.bt.com/t5/Home-phone-including-Digital/How-to-edit-Call-Protect-blacklist-and-who-is-the-account/m-p/2468354#M107432 yorkley 2026-08-15T11:31:00Z