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Digital Voice migration failed - lost historical number . Renumber requests constantly f

matthewhenderson — Fri, 14 Aug 2026 09:44:48 GMT

See below

can we please try this

[mod edit: removed personal details from the title]

Re: Digital Voice migration failed - lost historical number . Renumber requests constantly f

Leanne_T — Fri, 14 Aug 2026 17:56:30 GMT

Hi there @matthewhenderson

Thanks for coming to the community.

When did the Digital Voice migration fail? Have you been giving a new number?

Also, have you been in touch with our technical support guides to get the migration looked into?

Speak soon.

Leanne.

Re: Digital Voice migration failed - lost historical number . Renumber requests constantly f

matthewhenderson — Tue, 18 Aug 2026 07:12:26 GMT

Hi Leanne,

Long story !

Briefly we left BT to go to gigacleaR and ported the number successfully.

We were never happy with the gigacleaR phone service so came back to BT - landline only, currently 1 mile of copper wire from the exchange.

old number ********

new number ********

The port wasn't successful and we were given a new number.

One possible explanation is that our billing (banking address is ****) but we are connected to Coln-St-Aldwyn exchange with ****.

From what I can gather the ***** is a gold address, the 5NT a silver address.

I am told that despite trying the different postcode the port has failed repeatedly, despite the email below.

In fact we now have no service at all !

I haven't been in touch with the technical support guides but will try that

Many thanks for taking an interest

Matthew

I'm pleased to confirm that I've placed the order to have the number ******** reinstated on the account, and it has been accepted without issue. The order is due to complete on 08/07/26.

I'll check the order again before the end of the week to ensure everything is progressing as expected, but I'm confident this will complete successfully.

If you have any questions in the meantime, please let me know. Otherwise, I'll be in touch once it's completed to confirm the number is working.

Kind regards,

Joseph ******
Executive Complaints

[mod edit: removed personal details from the forum]

Re: Digital Voice migration failed - lost historical number . Renumber requests constantly f

Leanne_T — Tue, 18 Aug 2026 09:16:42 GMT

Hi @matthewhenderson

Thanks for coming back to me with the extra details.

Are you still in touch with our executive care team? If so, they will be getting this all looked into and see what is needed to help you get the number migrated.

Leanne.