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Call Protect - setup & manage website buttons not working

resident19 — Thu, 20 Aug 2026 14:06:19 GMT

I'm trying to set up Call Protect for my landline (not yet Digital Voice-enabled).

The webpage https://www.bt.com/landline/calling-features has two buttons: 'Set Up Call Protect' and 'Manage Call Protect'.
Both of these just go to https://www.bt.com.

Could you please advise - thanks.

Re: Call Protect - setup & manage website buttons not working

licquorice — Fri, 21 Aug 2026 09:27:37 GMT

Don't bother, it's only useful for blocking genuine numbers, it won't stop scammers that spoof an infinite amount of numbers. The only way to stop scammers is whitelisting, not blacklisting.

Re: Call Protect - setup & manage website buttons not working

Christopher_G — Fri, 21 Aug 2026 15:12:25 GMT

Hi @resident19

Welcome to the community.

I'll get this fed back to the relevant team. You should be able to set up call protect through My BT under the 'your products' section. If you need help, our customer support team are on hand to help get it set up from our side for you.

Chris