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Re: Digital Voice landline stopped working shortly after installation

Lornamackay — Tue, 01 Sep 2026 13:58:56 GMT

I've had it with BT. Landline was the only phone working in my house. It stopped to after digital voice. I have PTSD, live alone, registered disabled, vulnerable customer. I complained twice and BT closed complaint twice saying my phone works. I explained its inconsistent. It doesnt work today. I have had to buy an iphone to get a working phone. Furthermore the engineer walked all through my house into the carpeted bedroom area with his shoes on, did not offer to take shoes off.

Re: Digital Voice landline stopped working shortly after installation

imjolly — Tue, 01 Sep 2026 14:07:27 GMT

I moved your post to start your own thread as previous one was over 4 years old this way any replies will be about your problem

do you have BT broadband and if so is your phone connected to the green socket on the back of the BT router?

Re: Digital Voice landline stopped working shortly after installation

Christopher_G — Tue, 01 Sep 2026 16:39:51 GMT

Hi @Lornamackay

Welcome to the community.

I'm sorry to hear that you've been having some problems with your landline. I understand how important it is to you.

I've sent you a private message to get a bit more information from you, to see if we can help. Please take a look at your community inbox and get back to me.

Thanks,

Chris