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Voicemail still active after account closure

wohdivad — Mon, 21 Sep 2026 10:41:43 GMT

I had extensive problems moving my service from BT to Plusnet. Finally, in early April, my BT account was closed. However, my voicemail is still active nearly 6 months later. I thought if I waited it would close out but it hasn’t. I do not have a phone service with Plusnet and don’t want to miss any important messages. Thoughts?

Re: Voicemail still active after account closure

imjolly — Mon, 21 Sep 2026 11:06:55 GMT

phone BT CS 03301234150 and get them to close your voicemail

Re: Voicemail still active after account closure

wohdivad — Mon, 21 Sep 2026 12:48:02 GMT

Hi. Thanks for the reply. As I thought it was not that simple. BT CS say there is nothing showing on my account and it’s completely closed so nothing they can do. They say as there is a voicemail service in must have an associated line. They say this must have transferred to Plusnet when I moved over even if it was to a broadband only service. They’re are suggesting Plusnet are holding the line but not charging me for it. I am losing the will to live on this so, before I call Plusnet, can you or anyone please tell me if this makes sense. I have spent many many hours on the phone trying to change my service to Plusnet up to Executive Level at BT. It did get sorted in the end apart from this voicemail problem. Advice much appreciated.

Re: Voicemail still active after account closure

imjolly — Mon, 21 Sep 2026 13:06:42 GMT

Then if you dealt with ELC before then go back to them using consumer resolution email in this link

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strategy/codes-of-practice/customer-complaints-code/complaints-code.pdf

Re: Voicemail still active after account closure

wohdivad — Mon, 21 Sep 2026 14:24:29 GMT

Thank you. I have spoken to Plusnet who say there is no phone line associated with the account. I will email BT ELC as you suggest.