This topic

Call Costs

LadyJ-UK — Mon, 21 Sep 2026 14:10:31 GMT

Hi. The website states that calls to UK landlines are charged at 20p per minute, however on my recent bill I have been charged 31p per minute. Where can I get an explanation for this?

Re: Call Costs

Kimberlin — Mon, 21 Sep 2026 14:44:52 GMT

https://www.bt.com/landline/calling-costs

Re: Call Costs

licquorice — Mon, 21 Sep 2026 14:49:57 GMT

Which website is "The website"

Re: Call Costs

LadyJ-UK — Mon, 21 Sep 2026 14:50:26 GMT

Thank you

Re: Call Costs

LadyJ-UK — Mon, 21 Sep 2026 14:54:19 GMT

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/i-don-t-understand-my-bill/how-much-do-my-calls-cost-

Re: Call Costs

licquorice — Mon, 21 Sep 2026 15:24:31 GMT

I've notified the mods to get it updated.

Re: Call Costs

LadyJ-UK — Mon, 21 Sep 2026 16:19:18 GMT

Thank you

Re: Call Costs

Leanne_T — Mon, 21 Sep 2026 17:12:06 GMT

Hi @LadyJ-UK @licquorice

Thanks for letting us know.

I've fed this back to the relevant team to get the help page updated 🙂

Leanne.