This topic

Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 08:05:36 GMT

Hi there.

My contract is coming up for renewal, it comes with an interesting set of circumstances.

I have FTTC F2, I'm prohibited from BT FTTP; because my estate has done a deal with another fibre provider.
Adding to the misery. The EE Mobile Signal is absolute rubbish, where I live.

So, the 'BT Renewal Contract Price' isn't VFM.
What would be a sweetener would be to sign-up to the 'New Customer Price' for F2; bearing in mind that a DV 'Call Package' adds to the all-up price.

Who can I contact @ BT, to negotiate 'MY DEAL PRICE' ?

Re: Renewal of Contract !

Kimberlin — Wed, 23 Sep 2026 08:08:51 GMT

@COMPANY-PENSIONER Well, if you’re determined to stay with BT, then do what I wouldn’t do (out of sheer petulance according to another contributor on this forum 🙄) and call BT retentions team. I’m sure they’ll cobble something together for you.

Re: Renewal of Contract !

iniltous — Wed, 23 Sep 2026 08:32:31 GMT

How far away from your minimum term expiry date are you ? , in my case the renewal offers gradually improved the closer it was to the expiration date , to the point where the renewal offer was pretty much the same as the new customer price …perhaps you can post what products you have as well as Fibre 2 , what you currently pay and what the current renewal price is ….in my case the renewal undid the previous 2 years annual increases (which were £3 each ) so I was back to where I originally started , although since then there has been an annual increase , but most providers built an annual price increase into their prices.
As stated on other posts , you could simply change provider, or explore what a retention deal looks like

Re: Renewal of Contract !

Kimberlin — Wed, 23 Sep 2026 09:02:40 GMT

@COMPANY-PENSIONER You see, I have exactly the opposite experience of what @iniltous @states in terms of a gradual improvement in better pricing the nearer my contract comes to an end. Indeed on the MyBT App there effectively was no offer, almost zero incentive on the pricing to renew. It came no where near to what a new customer would be paying, so I’m genuinely intrigued as to how some customers get these amazing deals by literally doing nothing.

Now I’m not someone who is sold or beholden to BT. I’m not an ex BT employee with a pension wrapped up in the company, nor am I a shareholder in BT, so quite frankly, there’s absolutely no loyalty or other reasoning to stick with BT through and through. I also don’t have a landline and I’m on FTTP into a recent new build property, so I have zero problems with infrastructure. In effect, especially with the advent of One Touch Switching, it’s just as easy for me personally, to switch every couple of years. That way, I get brand new customer pricing and the ridiculous £4 a year increase effectively resets itself so that I’m still only paying the same monthly amount at this point in my contract as I was paying roughly 8 years ago. In the last 10 years, I’ve just flip-flopped between BT and Plusnet but at the end of my current contract, it’s highly likely I’ll flip to EE. Exactly the same company, just as things stand, cheaper.

At the end of the day, only you can decide what’s best for you, just weigh up the options. Be careful however about your interactions with call centre staff, they’re there to sell a product, not necessarily sell something that’s right for your circumstances.

Re: Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 10:22:02 GMT

Hi @iniltous.

When I log onto MyBT from the BT Home Page, I'm directed straight the MYDEALS.
The RENEW what you have currently OFFER, doesn't include a CALL PACKAGE, unless it's offered as the RENEWAL PAGES increment forward. When I interrogate the MyDeals; I subsequently get an email, 'YOU'RE ALMOST THERE', every time. Puts a smile on my face, as to Privacy issues; but, it's probably covered by T&Cs.
The '⅓ PARTY FULL FIBRE PROVIDER' offers 300mbs at ½My F2 BT Renewal Price; alas, no DV.
As the EE Signal is rubbish where I live, there's no sane reason to have a BT Broadband/DV/BT Mobile mashup.

That's why I'm considering a UNIQUE DEAL to me from BT ? Could just be 'pie-in-the-sky' daydreaming ? If I don't give it a punt, I'll never know ?

Re: Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 10:17:58 GMT

HI @Kimberlin.

I don't chop-n-change every 5-minutes; I just don't see the point; unless your finances are problematic: 'if it ain't broke don't fix it'

Re: Renewal of Contract !

Kimberlin — Wed, 23 Sep 2026 10:33:06 GMT

@COMPANY-PENSIONER See, you just made a huge sweeping statement there about finances. Finances I can assure you have absolutely nothing to do with my own situation for example. What I won't tolerate, is being charged more for anything than I have to.

It seems that there are some people, and you may well fall into that category, that maybe like myself, are by my own admission, reasonably well off, but some of those well off people literally do not care about how much money they pay for stuff, which quite frankly, is in my own opinion, ludicrous. You've only got to read plenty of the posts on this forum to discover that there are customers out there who through absolute apathy, are paying possibly 3 or 4 times more than a new customer is paying then they have the absolute gall to come onto the forum and complain about it in public.

My broadband service is in no way 'problematic' and thankfully customers have the choice to chop-n-change at the end of contracts if they so wish. Absolutely nothing to do with 'if it ain't broke don't fix it'.

Re: Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 10:48:56 GMT

HI @Kimberlin.

I love 'Personal Attacks' on my 'Life Choices'. Why ? Because, you've taken the time to analyse and respond to my posts: where, you could just ignore me and post nothing. It indicates that people out there are interested in what I've to say. I thank you for your valuable time and will totally ignore your posts. THANKS, AGAIN !

Re: Renewal of Contract !

iniltous — Wed, 23 Sep 2026 10:59:43 GMT

It’s relatively easy to beat BT on price , even the new customer price , either on Openreach or with an Alt Net , TBH , BT even have a ‘budget’ brand for those that want the best value , personally one of the reasons I renew with BT , even if it’s a little more expensive than some is keeping the email address I’ve had for decades and partly it’s the ‘better the devil you know’ mindset , there would be a price point at which even with the hassle of managing email without a client I’d change but while it’s a relatively modest sum I’m fine with that .

Using an Alt Net may save even more , and TBH for some the loss leading , unsustainable pricing on offer which can’t possibly last is not a concern , ‘make hay while the sun shines’ and take advantage of that price while it’s there , that can be difficult to ignore , and I get those that rather than play the retention game simply chose to take the best alternative on offer rather than suffer the negotiation game , afterall the new customer price is clearly available to a new customer.

As stated without knowing the price being offered to renew and the products being taken it’s impossible to judge if it’s (for BT) a competitive offer , as far as the price offered being broadband and ‘extras’ added subsequently, that’s the way these things work , in my case the retention offer referred to F2 broadband, because it was a renewal the option to remove telephony was open , I chose to keep PAYG at £3 even though I’ve never in years made an outgoing call and incoming calls are rare and even rarer are genuine calls , but similar to the email it’s a relatively small sum to keep a phone number I’ve had for 30+ years

Re: Renewal of Contract !

Kimberlin — Wed, 23 Sep 2026 11:29:15 GMT

@COMPANY-PENSIONER Excellent! Well done! You've learnt something from myself! I'm the absolute grand master of the lowest form of wit and I applaud you for it. I've given you a well earned sarcastic Kudo to show my appreciation!

Doesn't surprise me in the least where the other Kudo's have come from 🤣

Re: Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 11:24:37 GMT

Hi @iniltous

I'm not giving the Crown-Jewels away in offered renewal prices, in my posts.

I've been offered Renew-Full-Fibre-FTTP Prices, that I know, BT know are not available to me; because of the tie-up with another Full-Fibre Provider.
The estate has a little under 100-abodes; that will be unable to have BT FTTP, for the same reason as me. I can only guess that BT will offer FTTP another 99-times, being knocked back every-time for the exact same reason, as me.

I had the same nonsense with Thames Water over the non-installation of a water-meter, that isn't appropriate to my circumstances; that 99 other customers will have to endure; not to have a water-meter fitted.

"IT'S OUR COMPANY PROCESS, JIM ! : BUT NOT AS YOU KNOW IT ?"

BROKEN BRITAIN, NEVER TO BE FIXED !
Plain English Please !

Re: Renewal of Contract !

Kimberlin — Wed, 23 Sep 2026 11:26:36 GMT

@iniltous I guess this is where we're all different. I for instance have no sentiment for either phone numbers or email addresses. I've changed my mobile number no less than 5 times in the last ten years. It seems to bother other people more than anything else. Same with email addresses, though I have had the same Protonmail address for years now, but, if needs be, I would just swap it out in a heartbeat for another provider. Unlikely though as it's simply the best email provider I've ever used.

So I just have 7 months to go on my existing contract and I'll be switching again. I have no ill will toward BT, I just cannot stand their smoke and mirrors games, the dual branding with EE for starters. It's ridiculous to possibly tout one arm of the brand as 'premium' and another not. Indeed the word 'premium' is overused in many instances, like bank accounts that cost an arm and a leg in fees every year just to get free airport lounge access etc.

From a personal perspective, One Touch Switching was simply the best thing for customers like me, that was introduced from the perspective that I don't even have to speak to anyone.

Re: Renewal of Contract !

garybs29 — Wed, 23 Sep 2026 11:26:45 GMT

@COMPANY-PENSIONER If you're being offered FTTP by BT it's available, what do you exactly man by tied up to a different provider?

Re: Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 11:35:30 GMT

Hi @Kimberlin.

Posts on Community Boards are a 'Pastime' to be Mastered : just, literally, a BOARD-GAME !

DON'T BE OFFENDED & DON'T RESORT TO FOUL LANGUAGE. ABUSE, IS IN THE EYE OF THE BEHOLDER ?

If somebody posts, CAPITALS are SHOUTING, award yourself, a 'PERSONAL KUDOS POINT' !

" GOOD GAME : GOOD GAME, HOPE YOU'RE PLAYING AT HOME ?"

Re: Renewal of Contract !

Kimberlin — Wed, 23 Sep 2026 11:41:34 GMT

@COMPANY-PENSIONER You failed to keep to your side of the bargain. I was almost hoping I'd never see you direct another post toward me again, but you do have comedy value, so it's worth it. Clearly I have something useful to say and you cannot bear but to acknowledge me. Well done! 🤣

Re: Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 11:46:06 GMT

HI @garybs29

BT/OPENREACH, missed the boat 'Bulk Fibering' the estate. The Management done a deal with another Fibre-Provider.
When BT make inquiries on their customer's behalf; they're waved away, with the alternative FULL-FIBRE-PROVISION-DEAL.
" If you're names not down, you're not coming in . . . "

TRADERS , CONSUMERS , BROKERS

Re: Renewal of Contract !

iniltous — Wed, 23 Sep 2026 12:28:21 GMT

I’ll probably regret asking this , but how can Openreach (no such entity as BT Openreach ) miss the boat , unless this estate hasn’t had its roads and footpaths adopted by the local authority, they have access rights under the NRSWA , plus even if the roads are not adopted yet , presumably your current service uses Openreach network and unless upgrading that would require further wayleaves for excavation etc , the current way-leaves for duct , boxes , poles , cover upgrades, the wayleave doesn’t specify the cable types within or on , so OR don’t need permission to upgrade equipment to FTTP using existing infrastructure.

If you live in a retirement MDU or some like that , then describing it as an estate seems inaccurate, so unless you live on a private road (or series of private roads ) and the existing Openreach cabling is direct in the ground , and permission to provide ducts etc was sought and refused (but granted to an alternative network provider ) that’s unusual, but if that’s the case that’s the kind of area OR generally avoid anyway , so I very much doubt permission was ever sought for upgrading DIG in a private road , and they cant refuse a request that was never made .

I’d guess as you won’t even provide the price you pay for your F2 FTTC , and the renewal price you are hardly likely to offer your address (or even the general area ) so your claims can be tested .

Re: Renewal of Contract !

Kimberlin — Wed, 23 Sep 2026 13:15:02 GMT

@iniltous I suspect you won’t get the answers to your questions, after all, the OP is holding on to the Crown Jewels of retention prices like it’s a State secret. Not sure why anyone would not divulge the personal retention offer price, it certainly wouldn’t bother me, I’d just be straight up front and spit it out.

Re: Renewal of Contract !

COMPANY-PENSIONER — Wed, 23 Sep 2026 13:49:40 GMT

FWIW.

The Estate is Managed by Agents for the Freeholder. The Estate has been pre-fibred to all abodes, by the Managing Agents doing a deal with 'Another Licensed Operator', to provide Fibre Services.
When a a prospective BT Customer investigates having BT Fibre Services, they swiftly find out that they can only have the Estate Official Fibre Services; alternatively, BT Copper Services. The Estate Management is not entertaining BT Fibre Services, as they have provided their own Partnered Fibre Services.

As for my personal deals, it's not necessary to list prices, as they are not Value-4-Money.

Hotel , Motel , Holiday Inn