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Digital Phone

susanj15 — Mon, 12 Oct 2026 10:30:27 GMT

I am getting "No Number' on all my incoming calls and my phone is not taking messages.

Re: Digital Phone

imjolly — Mon, 12 Oct 2026 11:01:49 GMT

have you restarted the BT hub to see if that helps. if not contact billing and get caller ID activated again

https://www.bt.com/help/contact-bt/account-and-billing/broadband

or phone CS 03301234150

Re: Digital Phone

andydenyer — Mon, 12 Oct 2026 11:14:11 GMT

@susanj15

Have you recently been migrated to Digital Voice? Only, when we were last year, for some reason, caller ID got deactivated.

I was able to go in to my account via myBT online and re-order Caller Display again at no cost. I think it became effective almost immediately IIRC (Edit: within 15 minutes, actually - I've just checked the timestamps on the order confirmation email and the email confirming it was now active).

Re: Digital Phone

susanj15 — Wed, 14 Oct 2026 10:49:08 GMT

Thank you for your reply. The problem was solved after a very helpful person from BT sorted out the query.

Re: Digital Phone

susanj15 — Wed, 14 Oct 2026 10:49:54 GMT

Thank you for your reply. The problem was solved after a very helpful person from BT sorted out the query.