This topic

Use an existing physical telephone with Full Fibre broadband

sawood — Mon, 24 Jan 2022 12:03:14 GMT

Hello, I can see a lot of discussion about copper/versus digital phone line, but not this specific question answered:

If I move to BT Full Fibre 900 with the Digital Alexa Phone (the only option in my upgrade wizard), how can I retain the physical telephone that I currently use? I don't mind if it uses copper or a digital connection (not the question I am asking here), I simply want to retain use of it.

Can this be directly plugged into the Phone socket on the Smart Hub 2, and if not what adapter do I need to enable this? How do I ask BT for this adapter to be included in my package?

Thank you.

Re: Use an existing physical telephone with Full Fibre broadband

sawood — Mon, 24 Jan 2022 12:05:09 GMT

I think I've answered my own question with this article, which says I simply need to plug my phone into the Phone socket on the Smart Hub 2.
https://community.bt.com/t5/Home-phone-including-Digital/BT-Digital-Voice-a-better-way-to-keep-in-touch/m-p/2167620#M77245

Re: Use an existing physical telephone with Full Fibre broadband

Keith_Beddoe — Mon, 24 Jan 2022 12:05:14 GMT

@sawood

See https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Re: Use an existing physical telephone with Full Fibre broadband

imjolly — Mon, 24 Jan 2022 12:06:01 GMT

covered before just connect your existing phone to socket on back of SH2 phone sockets will not work without a wiring change