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Engaged tone and unable to dial out after fitting DV adapter

PJ777 — Sat, 19 Feb 2022 13:02:00 GMT

Please assist! I have successfully followed the instructions which came with my DV adapter and I can ring in to my house from a mobile as per before the change to DV. However, I only get the engaged tone on trying to dial out from my landline and it doesn’t work when I ignore that sound. I tried dialling 1571, having viewed that suggestion to no avail. All help appreciated. Am I really paying for this “service”?!

Re: Engaged tone and unable to dial out after fitting DV adapter

jac_95 — Sat, 19 Feb 2022 13:04:00 GMT

Hi PJ777

📢BT's Digital Voice service is BT Consumer's VoIP/Internet based fixed line voice service and is the replacement service to your current voice service you have today as the analogue PSTN phone network is closing by 2025. Between 2021 and 2025 those with a voice service from BT will be migrated onto the Digital Voice Service.

ℹ️ Please take a look at the FAQs on moving to Digital Voice as it may help answer your question.

✅ You may also find that someone else has had the same query in the past. Here's a list of all the answered questions regarding BT's Digital Voice.

Please do post back if you've been able to find the answer to your question(s) or if you need more help from the community.

p.s This is an automated reply

Re: Engaged tone and unable to dial out after fitting DV adapter

imjolly — Sat, 19 Feb 2022 13:33:44 GMT

can you connect your phone to the socket on back of hub and see if that allows you to make calls

have you tried going to hub manager then select phone number assuming coloured blue then reset base station and see if that helps

Re: Engaged tone and unable to dial out after fitting DV adapter

PJ777 — Sat, 19 Feb 2022 20:20:36 GMT

Dear imjolly, Thank you! I connected the master phone into the Hub2 as you suggested. Initially, it failed to work but selecting power off and back on to the phone got everything working normally in that configuration. On trying connection via the DV adapter: eureka! It all works as it should.

My sincere thanks.