This topic

Phone diverts to voicemail after 1 ring

asg — Mon, 21 Mar 2022 11:01:43 GMT

Home phone diverts to voicemail after 1 ring have changed settings to 15 rings does not help turned on call waiting option still continues to divert

Re: Phone diverts to voicemail after 1 ring

asg — Mon, 21 Mar 2022 11:29:05 GMT

Have turned off the Alexa handset and has solved problem but now cannot use Alexa handset

Re: Phone diverts to voicemail after 1 ring

asg — Mon, 21 Mar 2022 11:38:43 GMT

Although this creates another issue as can no longer use Alexa phone

Re: Phone diverts to voicemail after 1 ring

imjolly — Mon, 21 Mar 2022 13:35:52 GMT

have you tried going to hub manager then selecting phone number then reset base? you will have to re-pair the alexa phone -any contacts enter will probably be lost so you could export them and import after reset

you could also reset the DV phone and hopefully that will clear the problem

did you check you had no voicemail message waiting?

Re: Phone diverts to voicemail after 1 ring

pottyperson — Mon, 21 Mar 2022 14:03:52 GMT

Have you checked that BT voicemail 1571 is not set to cut in immediately, as this would override any supplementary setting on your home phone? You can use MyBT to increase the number of 1571 rings.

Re: Phone diverts to voicemail after 1 ring

asg — Mon, 21 Mar 2022 15:24:41 GMT

Done all these things turning off the Alexa phone solved issue but have not reconnected Alexa phone

Re: Phone diverts to voicemail after 1 ring

imjolly — Mon, 21 Mar 2022 15:40:16 GMT

did you actually reset the DV Alexa phone from the phone menu/phone settings/reset?

Re: Phone diverts to voicemail after 1 ring

asg — Mon, 21 Mar 2022 16:09:41 GMT

Did this and problem solved now reconnected the Alexa phone and working fine

Re: Phone diverts to voicemail after 1 ring

PaddyB — Mon, 21 Mar 2022 16:31:36 GMT

Hi @asg,

Thank you for posting back to update the thread.

Thanks,

Paddy

Re: Phone diverts to voicemail after 1 ring

morrig47 — Wed, 03 Jan 2024 11:45:59 GMT

Just wanted to add an additional comment to this thread. I had the exact same problem with my BT Digital Voice setup. In my case I have 4 phones - all Digital Voice, but not the Alexa version. I tried all the usual fixes, including re-registrating the phones and re-setting my BT Hub all to no avail. I then spotted that one of the phones had dead batteries. i.e they were no longer re-charging. I replaced the batteries in that phone now everything works again. I find it a bit strange that one phone in the setup not working causes this malfunction, but in my case it clearly did! Might help someone in the future possibly.

Re: Phone diverts to voicemail after 1 ring

mykopski — Sat, 13 Apr 2024 12:26:34 GMT

Hi everyone, I had same infuriating time consuming and incredibly inconvenient problem. Yes it was solved by disconnecting the batteries on my two (out of my four) Alexa handsets. Then job done - after reconnecting the Alexa sets it all worked OK again. Another software problem which shouldn’t exist for BT to solve.

Re: Phone diverts to voicemail after 1 ring

asg — Sat, 13 Apr 2024 19:26:04 GMT

Got rid of Alexa phone for Standard handsets problem solved

Re: Phone diverts to voicemail after 1 ring

riccardoh — Fri, 20 Sep 2024 18:59:05 GMT

Many thanks for this, morrig47. Although I'd noticed the dead batteries on one phone I never thought that could be connected. It would be helpful for the user-guide to have some trouble-shooting information.

Re: Phone diverts to voicemail after 1 ring

Leanne_T — Sat, 21 Sep 2024 07:07:04 GMT

Thanks for coming to the community and letting us know the advice in this thread helped resolve this for you @riccardoh

Leanne 🙂

Re: Phone diverts to voicemail after 1 ring

john_e — Wed, 26 Feb 2025 14:47:04 GMT

Since this thread is one of the highest Google results for this problem, I think I'd better add my own experience with a similar problem.

The setup was: BT Digital Hub, BT3560 cordless phone plugged into the hub. BT Decor corded phone plugged into a separate digital voice adapter upstairs. Incoming calls would go to voicemail after one ring of the cordless phone. There was no dial tone on the corded phone.

After unplugging and replugging the digital voice adapter from the mains, the corded phone gave an engaged tone but incoming calls no longer divert to voicemail.

Re: Phone diverts to voicemail after 1 ring

Leanne_T — Thu, 27 Feb 2025 08:58:01 GMT

Morning @john_e

Welcome to the community.

Our Digital Voice: I'm unable to make or receive calls page, has help and ways to report a problem you are having to get the voicemail looked into.

Thanks 🙂

Leanne.