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Scam Callers

Mickeybrad173 — Sat, 09 Apr 2022 11:37:10 GMT

Yesterday afternoon I had a withheld number telephone me saying that they were BT Openreach and because of illegal activity by 6 havkers that they were going to disconnect my Digital Voice phone and my Internet. I told then politely to go forth and multiply and put the phone down. They managed to block

My outgoing calls, but not incoming calls. Contacted BT customer services told them what had happened. Router passwords changed even though they didn't manage to take out my Internet and my Digital Voice phone was back up and running with in 3 hours of it happening. Also forced an update so everything I hope is secure on router as well as phone

It's basically to let you know that so nobody falls for this. I knew straight away that BT Openreach do not disconnect anybody's Internet etc as that is done by the Internet Provider not the installer. The withheld number has also been blocked as well through BT so no more phone calls from them as well.

Re: Scam Callers

jac_95 — Sat, 09 Apr 2022 13:10:25 GMT

Hi Mickeybrad173,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Scam Callers

Bob1001 — Sun, 10 Apr 2022 08:19:06 GMT

@Mickeybrad173 IF they managed to block your calls it is rather more than a scam and would involve a great deal more.

I get many of those types of calls and apart from being annoying have never had one that effected my phone/broadband, usually only people who fall for it and let the scammer take control of their computer by following the scammer's instructions are effected.

Re: Scam Callers

Mickeybrad173 — Sun, 10 Apr 2022 08:39:55 GMT

I have started to get a lot of unsavoury emails to my spam email address. Luckily they didn't get to my second one. They didn't get nowhere a computer as I don't have one and I'm hoping nowhere near my phone.

I have sent an email to the ceo of BT to find out why my router didn't get the latest updates as well as the phone.