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Digital Voice Service

MJ6979 — Mon, 11 Apr 2022 11:09:46 GMT

With the move over from a standard landline to digital voice (using a broadband connection) I take it customers no longer have to pay for a landline?

Will this cost be removed from bills automatically?

Will customers get extra data to cover the potential increased usage?

Re: Digital Voice Service

jac_95 — Mon, 11 Apr 2022 11:10:25 GMT

Hi MJ6979,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Digital Voice Service

licquorice — Mon, 11 Apr 2022 11:15:39 GMT

@MJ6979 wrote:

With the move over from a standard landline to digital voice (using a broadband connection) I take it customers no longer have to pay for a landline?

Will this cost be removed from bills automatically?

Will customers get extra data to cover the potential increased usage?

How do you think the broadband will arrive without a line to carry it?

Call packages are exactly the same price for DV as analogue.

The extra data used for DV will be miniscule and you have unlimited data in any case.

Re: Digital Voice Service

imjolly — Mon, 11 Apr 2022 11:15:59 GMT

you still need to pay line rental whether that is for fibre or copper connection as it is required for your broadband. you can change your package at renewal and opt for broadband only but includes line rental but you drop ability to make or receive calls including 999 you may make a small saving up to £5pm

Re: Digital Voice Service

gg30340 — Mon, 11 Apr 2022 13:30:26 GMT

It is a common mistake that when the term "Landline" is used by BT people think it refers to the landline cable that delivers telephone calls to their property when in fact when BT use the term "Landline" they are only referring to the phone and not the landline cable that delivers it.

All types of broadband that BT offer still require some form of landline cable whether that is a fibre optic cable or a copper cable to deliver the broadband to the customers property. The cost of this landline cable is included in the cost of the broadband package.

Because you still have to have a landline to deliver your broadband this means that when the a customer opts for broadband only without a "Landline" all they are actually opting for is not to have the ability to make and receive telephone calls along the "Landline".

Because you still have to have a landline to deliver your broadband there is next to no saving on the cost to the customer other than the cost of any telephone calling plan that they may have previously had and now do not want or need.

Re: Digital Voice Service

iniltous — Mon, 11 Apr 2022 15:17:03 GMT

Broadband is unlimited , so how would you notice any extra data allowance ?,

if you don’t want telephony , you can get a broadband only service that is a little cheaper than telephony and broadband combined, but if you still want telephony why would your charges reduce either automatically or on request just because you are on DV ?, the method of delivery of the telephony service , PSTN or DV makes no difference to you , you lift the receiver and dial a number to make a call, you lift the receiver to answer an incoming call, in exactly the same way with DV as you do with PSTN .

if you have broadband , there hasn’t been a separate billing items , one for line and one for broadband for ages, do you even have broadband with BT ?