This topic

Dect 8500 dialing issue after moving to Digital Voice

wwcxl00 — Wed, 13 Apr 2022 12:15:46 GMT

I have FTTP and before change over to digital voice the Base 8500 phone was plugged into the ONT. On change over to Digital Voice the 8500 base was moved to the Smart home hub (SH2). Incoming calls ok. Dial tone ok. However unable to speed dial or chose and dial a number from the directory. After selecting either and operating the handset dial tone is followed by a very rapid stream of MF tones and reverts to dial tone. An OG call can be sucessfully made after obtaining dial tone and entering the digits manually. The other 2 phones associated with the Base are the same. Any body else experienced this ? Broadband is solid as is the rest of the service CLI etc.

Re: Dect 8500 dialing issue after moving to Digital Voice

jac_95 — Wed, 13 Apr 2022 12:20:25 GMT

Hi wwcxl00,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Dect 8500 dialing issue after moving to Digital Voice

imjolly — Wed, 13 Apr 2022 13:27:38 GMT

have you tried going to hub manager enet 192.168.1.254 into your address bar then select your phone number and then reset base you will have to re-pair your DV phones if you received any free

Re: Dect 8500 dialing issue after moving to Digital Voice

wwcxl00 — Thu, 14 Apr 2022 08:46:12 GMT

I have reset the base as suggested. No change. However I have since tried connecting the 8500 base via a DV adapter.

This does not cure the fault but calls will now break dial tone. All calls tried so far are now receiving "number not recognised announcements". Except for the short digit string 1571 which is OK. A DV phone works OK but does not replace 3 dect phones unless I buy a holster ! Everything was working prior to change over ! The only unkown at my end is the previously unused telephone port on the SH" hub. Any thoughts

Re: Dect 8500 dialing issue after moving to Digital Voice

Anonymous — Thu, 14 Apr 2022 09:14:22 GMT

Does this help?

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-Speed-dial-error/td-p/2218024

Re: Dect 8500 dialing issue after moving to Digital Voice

wwcxl00 — Thu, 14 Apr 2022 10:24:24 GMT

Sorry but no. My issues are with the 3 BT 8500 Dect phones. when dialling stored number the DV phone send the digits in a controlled manner. The dect phones send the digit stream far more rapidly and fail.

Re: Dect 8500 dialing issue after moving to Digital Voice

wwcxl00 — Thu, 14 Apr 2022 10:58:10 GMT

😀 Problem solved. Moved Base Dect to totally location away from any possible radio interference.