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vulnerable customer getting landline fixed

jane63moore — Mon, 18 Apr 2022 12:39:25 GMT

My stepmother, who is 91, has mobility and breathing issues and an emergency pendant, has been without her landline for a week now. The earliest BT have offered to even look at it is 22 April. She depends on the landline for her banking and life generally and is unable to use a mobile. How do I get this sorted?

Re: vulnerable customer getting landline fixed

gg30340 — Mon, 18 Apr 2022 12:44:40 GMT

It might be worth considering what is offered in the following links

I rely on my telephone and need it repaired urgently | BT Help

Help people with impairments or with particular needs | BT Help

Re: vulnerable customer getting landline fixed

RobbieMac — Mon, 18 Apr 2022 13:08:39 GMT

Hi @jane63moore

Welcome to the BT Community and thanks for posting!

I am sorry to see your Mother-in-law has been without service for a week now. I understand that she is elderly and how vitally important it is for the service to be available for her.

We can pick this up from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie