This topic

Not receiving landline calls from all networks.

StuckOnTheMDF — Tue, 05 Apr 2022 19:01:06 GMT

I recently had my old BT number ported back from Virgin Media to BT.

I can receive calls from BT landlines and mobiles but calls from Virgin Media and Sky fail saying this number does not exist.

Please can the mods look into this as I have already reported this problem to BT once and nothing has happened..

The fault has not been fixed despite waiting a week and it passing the target date.

I have re-reported the fault which just means it gets shoved back to Openreach again.

I cannot track the fault as the fault number does not show up on my account when I log in.

Many thanks...

Re: Not receiving landline calls from all networks.

imjolly — Tue, 05 Apr 2022 19:13:46 GMT

Do you have FTTP and/or digital voice?

Re: Not receiving landline calls from all networks.

StuckOnTheMDF — Tue, 05 Apr 2022 19:32:57 GMT

Digital voice here.

Re: Not receiving landline calls from all networks.

imjolly — Tue, 05 Apr 2022 19:49:46 GMT

Then phone the FTTP TEAM who deal with digital voice and they should be able to help. Appears to be a porting problems which has been posted about before. 08005874787

Re: Not receiving landline calls from all networks.

StuckOnTheMDF — Wed, 20 Apr 2022 16:24:35 GMT

It's now three weeks since this fault was reported.

BT seem unable to fix or even find the fault.

Please can the mods look into this please?

Re: Not receiving landline calls from all networks.

-Richie- — Wed, 20 Apr 2022 19:00:39 GMT

It's 100% a porting issue like @imjolly said, you'll be able to receive calls from BT, EE and Plusnet customers, other networks won't connect because the port hasn't gone through correctly.

Re: Not receiving landline calls from all networks.

StuckOnTheMDF — Thu, 21 Apr 2022 16:38:04 GMT

At last.....

All seems to be working.

Though why it took so long to fix, who knows?

Re: Not receiving landline calls from all networks.

Fhafez — Mon, 17 Apr 2023 16:02:46 GMT

Hi there

I’m having the same issue at the moment so please can you advise what seemed to correct the issue? Thanks in advance