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Digital voice switch over

Steelyman58 — Tue, 26 Apr 2022 19:58:12 GMT

Hi, BT are switching me to digital voice on Friday but I still haven't received my free digital handset. Is this normal? Without a handset I will be phoneless.

Re: Digital voice switch over

jac_95 — Tue, 26 Apr 2022 20:13:41 GMT

You can use your existing handset but plug into the green phone port on the back.

You'll need to order the free handset if you haven't done so already. http://bt.com/DVequipment

Re: Digital voice switch over

VeteranISPUser — Tue, 26 Apr 2022 20:15:13 GMT

Deleted.

Re: Digital voice switch over

Steelyman58 — Tue, 26 Apr 2022 20:36:11 GMT

I get number not eligible even though BT contacted me to offer the upgrade and the website says 'just plug in your new home phone (that we’ll send you for free) and you're ready to go.

Re: Digital voice switch over

jac_95 — Tue, 26 Apr 2022 20:47:17 GMT

Sometimes it takes a while for the check on https://www.bt.com/DVequipment to update. You can also get it by texting the word HANDSET to 61998. Or calling CS up too if having issues.

https://www.bt.com/help/landline/digital-voice-migration

In the meantime, once your Digital Voice service is enabled, you can just plug your existing phone into the green phone port on the back of the Smart Hub 2.

Re: Digital voice switch over

Steelyman58 — Tue, 26 Apr 2022 20:58:32 GMT

My offers offered me a new package, slightly cheaper with new features full fibre guarantee and digital voice. I am libe chatting with BT who say the new features will be at some point in the future even though they were included in the offer 😞

Re: Digital voice switch over

DesOrc — Wed, 27 Apr 2022 15:53:05 GMT

What do we do if the router is in a cupboard and the phone is in another room? You say just plug your phone into the green phone socket on the Smart hub 2 - but we would need a long cable to do that!

Re: Digital voice switch over

Keith_Beddoe — Wed, 27 Apr 2022 16:00:01 GMT

@DesOrc

That is what the BT Digital Voice Adapter is for.

https://www.bt.com/help/user-guides/phones/digital-voice/digital-voice-adapter

You can ask for one free, instead of a BT phone.

Re: Digital voice switch over

DesOrc — Wed, 27 Apr 2022 16:17:03 GMT

Ask where? we have been online chat with BT for 30 minutes who are trying to "upgrade" us - they do not seem to understand about Digital Voice and "free" equipment

Re: Digital voice switch over

gg30340 — Wed, 27 Apr 2022 16:22:52 GMT

Click on the link in message 2 and follow the prompts.

Re: Digital voice switch over

DesOrc — Wed, 27 Apr 2022 17:04:53 GMT

Unfortunately, when I went to the link - a pop up box requested our landline number and then said we were not eligible for the "free" equipment. My guess is that BT are pausing the roll out of Digital Voice because of issues in our area. We will wait for more information from BT.

Re: Digital voice switch over

Tom20001 — Wed, 27 Apr 2022 17:12:47 GMT

@DesOrc
That’s the usual automated response.

Re: Digital voice switch over

gg30340 — Wed, 27 Apr 2022 17:32:39 GMT

@Tom20001 wrote:
@DesOrc
That’s the usual automated response.

No it's not. I got a free digital phone after I was migrated to Digital Voice as have others on this forum. I filled in the required fields and received the phone a couple of days later.

It may be the case that it will only show the user as being able to get a free phone after the migration has been completed.

DesOrc

Try again as some users on the forum have reported that they tried a couple of times before it was accepted and if that does not work you should try again after you have been migrated and if that does not work post back for further assistance in obtaining the phone.