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I'm now on Digital Voice can I still use my old answering machine

david1982 — Wed, 27 Apr 2022 10:21:42 GMT

I've just been switched to Digital Voice but my old answering machine seems to have stop working for new messages although the old ones are still there. 1571 is OK but only retains messages for a short time. Is it possible to disable 1571 and revert to using my answering machine as previously.

Re: I'm now on Digital Voice can I still use my old answering machine

jac_95 — Wed, 27 Apr 2022 10:25:25 GMT

Hi david1982,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: I'm now on Digital Voice can I still use my old answering machine

Keith_Beddoe — Wed, 27 Apr 2022 11:17:03 GMT

@david1982

Just increase the number of rings before 1571 answers the call, that will give your answering machine time to answer the call.

Re: I'm now on Digital Voice can I still use my old answering machine

david1982 — Wed, 27 Apr 2022 11:26:40 GMT

Thanks @Keith_Beddoe I seem to have lost the facility on my answering machine handset to adjust number of rings additionally I have now lost Caller Display which was available earlier today. What's happening ?

Re: I'm now on Digital Voice can I still use my old answering machine

Keith_Beddoe — Wed, 27 Apr 2022 11:32:41 GMT

@david1982 You have to enable caller display. The settings on your answering machine would not have been affected.

https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-