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Smart Hub vs Smart Hub 2

DesOrc — Wed, 27 Apr 2022 15:47:53 GMT

We have BT broadband and a Smart Hub. We have been told we are being changed to Digital Voice soon. The instructions are a little confusing. It implies we are getting a new broadband router - a Smart Hub 2 - does this mean our old Smart Hub will not work with Digital Voice? Or will we have TWO routers - one for Digital Voice and one for our current broadband/wi-fi?

Re: Smart Hub vs Smart Hub 2

jac_95 — Wed, 27 Apr 2022 15:50:25 GMT

Hi DesOrc,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Smart Hub vs Smart Hub 2

Keith_Beddoe — Wed, 27 Apr 2022 15:55:09 GMT

@DesOrc

Unless your old router is a BT Smart Hub 2, it cannot be used with BT Digital Voice. The BT Smart Hub 2 has a socket to plug in your phone, and a DECT base station for the new BT phones, if you choose to use them.

Re: Smart Hub vs Smart Hub 2

imjolly — Wed, 27 Apr 2022 15:57:06 GMT

You will need to replace you smart hub with the smart hub 2 as the SH does not work with digital voice.

You make changeover easier by changing the new SH2 SSID (name) to that of the existing SH and also keep same password and and therefore your wireless devices will connect without any problems