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Need help with my order

ROSINA — Thu, 28 Apr 2022 21:16:14 GMT

I ordered new broadband and phone and got set up on 27.4.2022. I ordered the handset with alexa on it but instead received the 2 digital handsets. I called BT helpdesk who said they could not change it even though they are still boxed. Can anyone on here help me get it changed? I might add i wanted the alexa for my 83 year old, almost blind mother. Thanks in advance everyone.

Re: Need help with my order

imjolly — Thu, 28 Apr 2022 21:31:43 GMT

You just need to try CS 150 again and see if they can help bearing in mind phones are free and normally 1 advanced phone or 2 essential or 1 adapter

Re: Need help with my order

Shrubbfamily123 — Thu, 28 Apr 2022 22:10:44 GMT

How did you place the order if done by phone all phone calls are recorded.

Re: Need help with my order

DanielS — Fri, 29 Apr 2022 07:30:46 GMT

Hi @ROSINA,

Thanks for joining the Community.

I am sorry to see that the wrong devices appear to have been ordered.

If you have already rang in, as @imjolly suggested, and still need help, my team will be here to help. I've sent you a private message so you can reply back to me that way.

Thanks
DanielS

Re: Need help with my order

ROSINA — Sat, 30 Apr 2022 16:28:06 GMT

Thanks DanielS have PMd you.

Re: Need help with my order

ROSINA — Sat, 30 Apr 2022 16:33:10 GMT

Thanks, i done it online. I may have mis ordered myself im not 100% sure. Whoever the fault lies with, you should be able to correct a mistake imo. Thanks for answering Shrubbfamily123

Re: Need help with my order

ROSINA — Sat, 30 Apr 2022 16:36:11 GMT

Thanks, i did try twice. The lady was very nice but said she couldn't change the order . Thanks for reply