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Digital voice overrides set ringtone

Arthur494 — Sun, 01 May 2022 15:25:06 GMT

We have the BT Advanced Phone with 100% call blocking; the base unit is plugged into the back of our router. The phone system is set to ring a normal 'British' ringtone. But all calls are heralded with an 'American' ringtone. Is this standard, please?

Re: Digital voice overrides set ringtone

imjolly — Mon, 02 May 2022 12:19:10 GMT

you must have digital voice if connecting to socket on back of SH2 so can you not use the free DV handset you received from BT to change the ringtone to something different as there are 15 tones to choose from.

does you advanced phone base actually ring or is it just the DV phones? if base does not ring try using old style filter between hub and base and see if that helps

Re: Digital voice overrides set ringtone

Arthur494 — Mon, 02 May 2022 17:11:31 GMT

Thanks for your reply. It's actually a FritzBox router from Zen, and there is a dongle between the router and the BT base unit. The base and the three phones all ring.

Re: Digital voice overrides set ringtone

David500 — Mon, 02 May 2022 17:33:02 GMT

BT's Digital Voice can only be used with the SH2. Are you using a third party VOIP service?

Re: Digital voice overrides set ringtone

Keith_Beddoe — Mon, 02 May 2022 18:53:23 GMT

@Arthur494

Are you a BT Broadband customer, as you mentioned ZEN?

Its possible you are posting on the wrong forum.

If you are a Zen customer, with their phone implementation, then you need to post on the Zen user forum.

https://www.ispreview.co.uk/talk/forums/zen-internet.77/

Re: Digital voice overrides set ringtone

Arthur494 — Tue, 03 May 2022 09:02:45 GMT

Thanks, I did not realise. Sorry!

Re: Digital voice overrides set ringtone

Arthur494 — Wed, 04 May 2022 16:10:18 GMT

On second thoughts, I'm not in the wrong forum. It's called "Home phone and mobile" and I have a problem with the bahaviour of my BT branded DECT 'phone. I have also asked AVM who provide the Fritz Box. Any more suggestions please?

Re: Digital voice overrides set ringtone

licquorice — Wed, 04 May 2022 16:19:27 GMT

Taking the title of your post at face value, it is Zen providing the overriding ringtone, hence you need to take it up with them.