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BT Digital Voice - How do I get the free phone

jgp6 — Sat, 07 May 2022 19:16:26 GMT

I was converted to BT Digital Voice 4 days ago, it works fine, but when I try to get a code for the free digital phone it just says the phone number doesn't qualify for the offer. How long is it before you can get the free phone ?

Re: BT Digital Voice - How do I get the free phone

jac_95 — Sat, 07 May 2022 19:20:25 GMT

Hi jgp6,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT Digital Voice - How do I get the free phone

gg30340 — Sat, 07 May 2022 20:51:14 GMT

Did you use this link

BT Digital Voice Customer | BT Shop

If it does not offer the phone on the first attempt keep trying a couple of times.

If that still does not work call BT 0800.800.150.

Re: BT Digital Voice - How do I get the free phone

cjm06 — Sat, 07 May 2022 22:39:43 GMT

My line was migrated to digital voice yesterday, and I was about to ask the same question as @jgp6

Using the link you posted and entering my number gives the message “The number entered is not eligible for this offer. Please check you have entered your number correctly.”

I was wondering if it was because I have only just been migrated and the system carrying out the eligibility check hasn’t been updated to show that the number is now on digital voice?

Anyway, I’ll try again next week, and if it still doesn’t work then I’ll call 150 as you suggest, thanks.

Re: BT Digital Voice - How do I get the free phone

cjm06 — Wed, 11 May 2022 19:07:09 GMT

I don’t know if the OP managed to get the free phone sorted out, but I was unable to get the website to accept my landline number. So I took the advice from @gg30340 and called 150 today. I was offered the choice of either an Advanced Digital Phone with Alexa, or a pair of Essential Digital Phones. Either option was free of charge.

I opted for the two phones and was told they would be delivered in a couple of day’s time.

Re: BT Digital Voice - How do I get the free phone

jad22 — Mon, 16 May 2022 09:31:51 GMT

Yeah I did the same, phones came on the day they said withon 2 days of calling them.

Re: BT Digital Voice - How do I get the free phone

Bernie-the-Bolt — Fri, 06 Oct 2023 08:37:57 GMT

ENSURE THAT ANY ADBLOCKING APPS FOR THE WEB BROWSER ARE 'OFF'. IT SHOULD THEN WORK. IT DID FOR ME.

Re: BT Digital Voice - How do I get the free phone

gg30340 — Fri, 06 Oct 2023 09:14:33 GMT

@Bernie-the-Bolt wrote:

ENSURE THAT ANY ADBLOCKING APPS FOR THE WEB BROWSER ARE 'OFF'. IT SHOULD THEN WORK. IT DID FOR ME.

You are replying to thread that is over a year old and since then BT no longer give out free digital voice phones.