This topic

If Digital Voice is enabled, could I change broadband provider but keep my landline with BT?

markbloke — Tue, 24 May 2022 12:47:22 GMT

I suspect the answer is no, as the landline is probably inseperable from BTs broadband product now but it's worth asking. While I'm still using copper for voice I might try to migrate only my broadband, then when that's done I can port my number to Sipgate with minimal disruption to broadband, and also get to keep my landline number.

Re: If Digital Voice is enabled, could I change broadband provider but keep my landline with BT?

imjolly — Tue, 24 May 2022 13:15:03 GMT

no as DV needs you to use the SH2 as first connection. if you want to move ISP and also keep your phone number then you need to move phone to a VOIP provider and then you can move to another ISP for broadband

Re: If Digital Voice is enabled, could I change broadband provider but keep my landline with BT?

markbloke — Tue, 24 May 2022 13:54:17 GMT

Problem is of course that moving the number to a VOIP provider like Sipgate will terminate the broadband, so it's virtually impossible to orchestrate the move to make everything seamless. Choice is: do without broadband for a few days or lose the old landline number to the pool. I know new legislation is on the way to ease the process but I can't be bothered to wait that long.
My idea of trying to hold onto the copper landline with BT probably won't work as they'll probably cancel that along with the FTTP broadband. At the moment details are hard to come by.

Is it possible to cancel FTTP broadband but keep copper landline service?

markbloke — Wed, 25 May 2022 08:39:25 GMT

In addition to my previous question....As BT still haven't moved my landline to Digital Voice (despite banging on about how it was happening soon for months) I still have my landline delivered by the copper network. The broadband is FTTP.
I know that if I port my landline number elsewhere then I also have to accept cancellation of BT broadband as broadband is tied to the landline account.
However if I cancel BT broadband first (to go to another provider), can I keep the copper landline service active (so I can port it a couple of weeks after broadband has )? Has anyone any direct experience of this?

Re: Is it possible to cancel FTTP broadband but keep copper landline service?

jac_95 — Wed, 25 May 2022 08:40:25 GMT

Hi markbloke,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Is it possible to cancel FTTP broadband but keep copper landline service?

gg30340 — Wed, 25 May 2022 09:01:39 GMT

I moved you post onto your original thread to keep everything together.

Re: Is it possible to cancel FTTP broadband but keep copper landline service?

markbloke — Wed, 25 May 2022 10:46:51 GMT

I feel moving my post actually means the question I've asked won't get seen. It's a different question.
In order to have some hope of getting it answered, I've removed the accepted solution from the top post.

Re: Is it possible to cancel FTTP broadband but keep copper landline service?

imjolly — Wed, 25 May 2022 10:58:02 GMT

as your FTTP and landline are a package cancelling 1 automatically cancels both. you need to call CS or maybe FTTP team 08005874787 and see if you can do what you want. if you are out of contract then possibly move phone to VOIP provider which will automatically cancel package then move to another provider - but I would phone

Re: Is it possible to cancel FTTP broadband but keep copper landline service?

markbloke — Fri, 24 Jun 2022 15:38:43 GMT

An update to this:
My BT FTTP was successfully transferred to TalkTalk FTTP last week. I noted that BT didn't notify me of the switch but I'm certainly now on a 500mb/s service rather than 300mb/s. I also noticed that as hoped, the copper landline was still active. I immediately commenced porting the landline number from BT to Sipgate Basic. Today the port completed and BT informed me I'd lose both phone and broadband. I can only assume they hadn't noticed the broadband switch last week, which might cost me another fiver or so but to be honest holding on to the landline number was probably worth it. Mission accomplished!