This topic

BT8500 stopped receiving texts

UKAlfie — Fri, 27 May 2022 12:27:38 GMT

My BT8500 has stopped receiving text messages although I can still send. I have been told it is because I do not have caller display. I have ALWAYS had caller display, particularly with this phone. Any suggestions on how to rectify this situation?

Re: BT8500 stopped receiving texts

imjolly — Fri, 27 May 2022 14:05:12 GMT

are you a BT broadband and phone customer? if so have you just moved to digital voice ?

Re: BT8500 stopped receiving texts

UKAlfie — Fri, 27 May 2022 19:16:03 GMT

I am now with Plusnet and text messages were ok for a long time. BT say it is because I do not have caller display (which I do) and Plusnet say contact BT!!!!!!!

Re: BT8500 stopped receiving texts

imjolly — Fri, 27 May 2022 19:31:46 GMT

As a Plusnet customer you need to contact Plusnet as this is a BT RETAIL customer forum

https://www.plus.net/contact-us/

Re: BT8500 stopped receiving texts

UKAlfie — Sun, 29 May 2022 09:32:15 GMT

I understand that answer but as it is a BT phone I thought there might be a sage(s) on this forum that could help as Plusnet is part of the BT group of companies. Obviously I was wrong in my thinking.

Re: BT8500 stopped receiving texts

Keith_Beddoe — Sun, 29 May 2022 09:39:38 GMT

@UKAlfie

Support is via the product helpdesk, however is more likely to be an issue with the Plusnet exchange equipment. I also understand that the phone text feature is being discontinued, as its not compatible with the digital phone service.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Re: BT8500 stopped receiving texts

UKAlfie — Sun, 29 May 2022 10:15:24 GMT

Thanks for the info.