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No link to hub

redmani49 — Mon, 30 May 2022 14:07:39 GMT

Essential phones not working, message "no link to hub". Moved phone closer to hub still nothing. Solid blue light on hub . Help please.

Re: No link to hub

imjolly — Mon, 30 May 2022 14:29:18 GMT

try resetting the phone and pairing with hub again

you can go to hub manager 192.168.1.254 into address bar and once in hub manager select phone number and you can pair phone from there

Re: No link to hub

redmani49 — Mon, 30 May 2022 14:49:57 GMT

Thanks tried it but didn't work. Selected phone number, then register device but no change to message on phone. Any other ideas? I've got to wait a week for an engineer to visit!!

Re: No link to hub

licquorice — Mon, 30 May 2022 14:54:10 GMT

As a workaround, you can plug an analogue phone or DECT base station into the green socket at the rear of the hub.

Re: No link to hub

imjolly — Mon, 30 May 2022 15:02:10 GMT

did you go to phone then menu then phone settings then reset before trying to pair with hub again. I would also turn phone off after reset then back on again then try and pair with hub

Re: No link to hub

redmani49 — Mon, 30 May 2022 15:22:33 GMT

Absolutely brilliant!! It worked. Thank you so much. So much for the brilliant BT customer service people.

Re: No link to hub

troysie — Fri, 06 Jan 2023 13:48:09 GMT

Did exactly as you said, reset to factory settings and worked perfectly