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We have recently upgraded to Full Fibre and now we cannot open our gate entry system

Wil1 — Mon, 06 Jun 2022 09:31:54 GMT

Recently been upgraded to full fibre. Also upgraded our phones to Digital Voice HD to improve sound etc however

we used our old phone to open our gate entry system by pressing No 3, however this will not work on our new BT Digital handsets, it is a real nuisance. Can’t understand why or how we can resolve this.

Can anyone please help?

Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

jac_95 — Mon, 06 Jun 2022 09:35:25 GMT

Hi Wil1,

Thanks for the post and welcome to the Community.

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Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

imjolly — Mon, 06 Jun 2022 10:05:32 GMT

have you tried the company who fitted your gate entry system as they should be aware of the change to VOIP

Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

licquorice — Mon, 06 Jun 2022 10:41:23 GMT

@Wil1 wrote:

Recently been upgraded to full fibre. Also upgraded our phones to Digital Voice HD to improve sound etc however

we used our old phone to open our gate entry system by pressing No 3, however this will not work on our new BT Digital handsets, it is a real nuisance. Can’t understand why or how we can resolve this.

Can anyone please help?

I really can't see how pressing 3 on a phone connected to the public exchange can possibly open your gates. As @imjolly has said, you need to speak to whoever installed the gate entry system how they managed to bodge a system to work like that.

Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

Wil1 — Mon, 06 Jun 2022 15:38:38 GMT

On our old Panasonic Phones which were not digital this worked for all the residents who needed to answer the gate. It also works from our mobile phones by pressing 3.

Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

licquorice — Mon, 06 Jun 2022 15:47:11 GMT

Does it still work if you press 3 on your Panasonic phone or mobile rather than the digital phone?

Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

Keith_Beddoe — Mon, 06 Jun 2022 15:59:59 GMT

It seems more likely that a quick dial number is saved on your old phones and your mobile, and that calls a phone number which is connected to the gate somehow. Possibly a copper phone line, or mobile SIM card.

I guess you have to press "3" and hold it down for a short while, to dial the stored number.

If that is the case, then if you know the number that is called, you may be able to program it into your DV handsets.

Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

Starwire — Mon, 06 Jun 2022 18:25:39 GMT

I’ve seen this kind of Gate Entry System before on a remote Farmhouse in Norfolk.

Re: We have recently upgraded to Full Fibre and now we cannot open our gate entry system

Devon_Dave — Mon, 06 Jun 2022 20:50:51 GMT

If you press and hold 3 on your mobile does the mobile phone display a phone number? As mentioned it could be a stored number dialled.