This topic

Reinstating old connection

Paljemer — Thu, 09 Jun 2022 13:08:41 GMT

Hi,

We're completing an outbuilding renovation, which is now a completely separate address etc. The building did used to have a bt connection as it used to be offices, will this connection be able to be reused or will openreach need to do a new install?

Thanks

Re: Reinstating old connection

Keith_Beddoe — Thu, 09 Jun 2022 13:14:35 GMT

@Paljemer

Is this a business connection?

It would be an Openreach connection, not a BT one.

Re: Reinstating old connection

Paljemer — Thu, 09 Jun 2022 13:27:59 GMT

The old connection would have been commercial I'm guessing, but the new one is just for us so presumably residential. When I look on the openreach website it looks like only developers can get in touch? This is a "self-build" renovation so I'm not sure how to get in touch.

Re: Reinstating old connection

Keith_Beddoe — Thu, 09 Jun 2022 13:32:39 GMT

@Paljemer

The best way forward is to place an order with BT Retail. If there is an existing route, then Openreach will re-use it, if not, then they will do a survey.

Try it this way.

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address. This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing. Once the routing is updated the order will then progress as normal. You can then add broadband once you have the line up and running.