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Included 700 minutes billing issue

QPain — Sat, 18 Jun 2022 13:12:30 GMT

I just upgraded my plan and here's the summary. The upgrade blurb says (as can be seen in the summary) that a 700 minute calling plan is included in my broadband and digital voice home phone charge. The problem is, it also shows another 700 minute plan as an addon (which was how it was before this upgrade). It looks to me that not only don't I need the addon anymore, but that it shouldn't have been included. Anyone have any views on this?

Package summary

BT Halo

BT Halo 3

Broadband

Full Fibre 500 with Halo 3

Digital Voice Home Phone

700 minutes

Digital Voice Home Phone add-ons

700 Minutes Call Plan

Re: Included 700 minutes billing issue

jac_95 — Sat, 18 Jun 2022 13:15:25 GMT

Hi QPain,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Included 700 minutes billing issue

-Richie- — Sat, 18 Jun 2022 13:17:53 GMT

All calling plans are addons, BT packages don't include any inclusive minutes anymore, so it is correct, maybe just confusing how it's shown.

Re: Included 700 minutes billing issue

QPain — Sat, 18 Jun 2022 15:56:13 GMT

Thank you.