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Digital Voice and land line number

Earthling — Sun, 10 Jul 2022 18:54:42 GMT

Sorry to have to raise this old chestnut again but with CityFibre currently going live in our area BT are sending out quite attractive offers to avoid losing good customers. In my case they are offering to move us from fttc to Fibre 100 at no extra cost. The offer includes digital voice, which is ok with us as we already use DECT phones, but nothing is said about landline number, which we would definitely want to retain. Ours is an old BT number which has previously had to be retrieved from other ISPs so I wouldn't expect a problem, but are there any guarantees?

Re: Digital Voice and land line number

jac_95 — Sun, 10 Jul 2022 18:57:18 GMT

Hi Earthling,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice and land line number

Earthling — Sun, 10 Jul 2022 19:42:29 GMT

Thanks, the FAQ answers my question - number will not change.