This topic

Ring tone not loud enough on DV phone

broadstairs — Sat, 09 Jul 2022 09:25:07 GMT

I have two basic Digital Voice phones and have them set to maximum volume but they are still too quiet for my wife who has hearing issues. Also there is no information on whether or not these work with hearing aids?

Anyone any suggestions to resolve these issues?

Stuart

Re: Ring tone not loud enough on DV phone

jac_95 — Sat, 09 Jul 2022 09:27:16 GMT

Hi broadstairs,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Ring tone not loud enough on DV phone

broadstairs — Mon, 11 Jul 2022 16:40:47 GMT

Am I going to get a reply from a human on this?

Stuart

Re: Ring tone not loud enough on DV phone

gg30340 — Mon, 11 Jul 2022 17:37:23 GMT

Only if somebody can give an answer for you!

Re: Ring tone not loud enough on DV phone

gg30340 — Mon, 11 Jul 2022 17:50:26 GMT

If you already have a phone that your wife could hear or use her hearing aid with, you can plug it into the phone socket on the BT Smarthub and it should continue to work. or you could call BT 0800.800.150 and ask them to send you a Digital Voice adaptor that you plug into your existing telephone socket.

See link

"You can continue to use your existing phone by plugging it into the phone port on the back of the Hub. Or you can use one of our adapters, which will let you plug your phone into any standard phone socket".

Digital Voice: Will my existing phone and fax machine still work? | BT Help

Re: Ring tone not loud enough on DV phone

broadstairs — Mon, 11 Jul 2022 20:49:59 GMT

Yes I know that. However that is not my point - basically in my view these DV phones are not fit for purpose. The ring tone is not loud enough and here no hearing aid connection as far as I can tell from the rather scant documentation. I shall have to complain directly to BT as no one else here seems to have the issue. I'm guessing that actual BT folks do not frequent this community.

Stuart

Re: Ring tone not loud enough on DV phone

jac_95 — Mon, 11 Jul 2022 21:33:07 GMT

This is a customer to customer help forum, the only BT employees are the moderators who had mod by their display name.

I believe the advanced digital voice handsets have a ringer boost but not sure about the essential ones. You can find the manuals for the 3 different digital voice specific handsets on this page: https://www.bt.com/help/landline/digital-voice--how-do-i-set-up-my-service-

However one of these phones that can connect to the green phone socket on the back of your smart hub 2 maybe more to your requirements: https://www.bt.com/help/here-for-you/home-phones-and-accessories/best-home-phones-for-people-with-a-hearing-impairment

Re: Ring tone not loud enough on DV phone

gg30340 — Mon, 11 Jul 2022 21:36:31 GMT

I dare say there are numerous phones on the market that do not support the features that you want. That does not make them "not fit for purpose".

They would only be "not fit for purpose" if they stated that they did have a hearing aid connection when in fact they did not.

They may not be suitable for your wife's needs but as has already been pointed out, you do not need to use the BT phones if they do not have the features that you want.

If you do complain to BT please keep this thread updated with how you get on.

Re: Ring tone not loud enough on DV phone

Tim123 — Mon, 11 Jul 2022 22:36:14 GMT

BT seriously need to make a Digital Voice version of their popular Big Button 200 phone. Many people with disabilities find a corded phone with no power requirements, extra large buttons and no screen (i.e. no fiddly menu options to scroll through!) easiest to use.

Re: Ring tone not loud enough on DV phone

imjolly — Mon, 11 Jul 2022 22:42:57 GMT

Why don't you just connect your existing big button 200 to the phone socket on back of hub and use it as before. If you want phone elsewhere then get dv adapter and position big button where more convenient

Re: Ring tone not loud enough on DV phone

imjolly — Mon, 11 Jul 2022 22:51:22 GMT

Just checked my advanced DV phone and I can boost the ringtone and also adjust tone - more treble or more bass.

Unfortunately you selected 2 of the less featured DV basic phones instead of 1 advanced phone

Re: Ring tone not loud enough on DV phone

Bob1001 — Tue, 12 Jul 2022 08:29:50 GMT

@imjollywrote:
Why don't you just connect your existing big button 200 to the phone socket on back of hub and use it as before. If you want phone elsewhere then get dv adapter and position big button where more convenient

Whilst that works if your hub is in a convenient place and the DV adapters are generally fine for us the DECT range was not enough to reach the hub.

If this is the case the only real solution is to change your internal wiring so that it will connect to the hub then all your existing phones carry on working as before.

BT (not open reach) changed our wiring for no charge but this was probably as many years ago the wiring was done incorrectly and so still belonged to BT / openreach. ( The incoming wire went to an extension and then on to the master socket and they own the wiring up to and including the master socket.)