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International call to france

Djhl — Fri, 15 Jul 2022 20:48:08 GMT

Hi there,

Wonder if anybody can help. Calling from Britain to my sister in France , landline to landline. She can hear me fine but her voice just breaks up and impossible to have a conversation. Both our landlines are ok otherwise. Tried calling from my mobile, same problem, she can hear me but just broken up speech the other way. She is convinced her landline in France is ok.

Any suggestions?

Re: International call to france

licquorice — Fri, 15 Jul 2022 21:17:36 GMT

The common denominator would appear to be your sister's line. What happens if she originates the call?

Re: International call to france

Djhl — Sat, 16 Jul 2022 08:16:26 GMT

Hi sage

The problem is the same when she calls us but she has no problems with domestic calls in France

Re: International call to france

iniltous — Sat, 16 Jul 2022 08:59:55 GMT

Do you use any third party ‘cheap rate’ call providers , using some sort of access code , or call using BT at BT call rates etc ?, even if you don’t , the fact that mobile calls are also affected sort of eliminates your landline end….if you use BT , you could try registering with a call carrier and try a call using them to see if it’s the same , or if you use a third party for international calls , try BT or a different call provider .

Issues like this will prove to be impossible to trace and fix using regular reporting methods , but it’s possible the issue could simply resolve itself if the system at fault , whoever it belongs to , in this county or in France , is fixed because it has self reported, or is picked up by routine testing.