This topic

Calls Guardian

colby123 — Fri, 15 Jul 2022 19:40:39 GMT

My bt calls guardian will not let my VIP listed numbers through .

Re: Calls Guardian

RIC9380 — Fri, 15 Jul 2022 20:19:46 GMT

Which phone are you using to access Call Guardian?

Re: Calls Guardian

Keith_Beddoe — Fri, 15 Jul 2022 20:30:11 GMT

@colby123

Make sure that caller display is enabled on your line.

https://www.bt.com/help/landline/calling-features-and-security/all-about-caller-display

Re: Calls Guardian

colby123 — Sat, 16 Jul 2022 06:17:06 GMT

BT4600 IT was OK until my package was renewed to halo three on 11th July

Re: Calls Guardian

Keith_Beddoe — Sat, 16 Jul 2022 06:58:03 GMT

@colby123

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

There a common problem where the exchange configuration is lost, and is out of sync with the account.

To fix it, they need to remove the caller display option from MyBT, and progress that order.

Then wait 24 hours and add it again. That will reload the customer profile within 24 hours.

I assume you are not on BT Digital voice, as the options are different, as it has to be enabled my managing your Digital Voice options.