This topic

I want to cancel landline only

MKRhino — Sat, 16 Jul 2022 16:54:36 GMT

I have BT broadband & BT TV with mobiles.

Therefore, I dont need my landline number any more. I understand this will save £5 per month.

Is this correct & how do I proceed?

Re: I want to cancel landline only

Starwire — Sat, 16 Jul 2022 17:09:48 GMT

Call Customer Service on 150 and ask for a Broadband Only Package, it’s called SOGEA;

Single

Order

Generic

Ethernet

Access

Once BT have inadvertently cut you off completely post back here and the MODS will arrange to restore your Broadband.

Re: I want to cancel landline only

MKRhino — Sat, 16 Jul 2022 17:13:00 GMT

Will i lose my broadband for a time?

Re: I want to cancel landline only

Starwire — Sat, 16 Jul 2022 17:21:58 GMT

Don’t worry, that last bit was just a joke about BT’s sheer and utter incompetence to deal with things they should be World Leaders in given they’ve got close to 150 years experience in Telecommunications.

Re: I want to cancel landline only

licquorice — Sat, 16 Jul 2022 17:22:29 GMT

In an ideal world, no, but this is BT. Hence@@Starwire comment

Re: I want to cancel landline only

Anonymous — Sat, 16 Jul 2022 17:24:07 GMT

The £5 reductions seems to be typical BT smoke & mirrors that only applies to new customers. I have a renewal "deal" on MyBT & I can select no landline. If I do that the price is exactly the same as with one. 😂

The new customer deal is also very misleading in that all they've done is keep pricing broadly the same, but remove the landline. Then charge you an additional £5 for it. A very creative definition of a "saving".

Re: I want to cancel landline only

Les-Gibson — Sat, 16 Jul 2022 18:28:21 GMT

@Starwirewrote:
Once BT have inadvertently cut you off completely post back here and the MODS will arrange to restore your Broadband.

I like it, at least there's some positives to take out of the experience 🤣

Re: I want to cancel landline only

-Richie- — Sat, 16 Jul 2022 19:56:46 GMT

@Anonymouswrote:
The £5 reductions seems to be typical BT smoke & mirrors that only applies to new customers.

The saving refers only to no longer needing a mandatory calling plan, BT no longer offer any inclusive calls but many existing customers have legacy calling plans which are free, in which case there is no saving to be made.

Re: I want to cancel landline only

licquorice — Sat, 16 Jul 2022 20:16:24 GMT

AKA smoke and mirrors 😂😂

Re: I want to cancel landline only

-Richie- — Sat, 16 Jul 2022 20:30:34 GMT

@licquoricewrote:
AKA smoke and mirrors 😂😂

To you maybe, to me it's clear and obvious but we all see things differently 🙂
All new calling plans cost money and you have to have one if you want to make/receive calls, if you don't need it then you don't need to pay for one, it's really that simple.

Re: I want to cancel landline only

Anonymous — Sat, 16 Jul 2022 21:17:31 GMT

@-Richie-wrote:
The saving refers only to no longer needing a mandatory calling plan, BT no longer offer any inclusive calls but many existing customers have legacy calling plans which are free, in which case there is no saving to be made.

And then take away the number you first thought of.

The prosecution rests... 😁

Re: I want to cancel landline only

-Richie- — Sun, 17 Jul 2022 10:30:06 GMT

Do you want to make/receive calls ?

No = Go for broadband only.
Yes = A chargeable calling plan is required.

Re: I want to cancel landline only

Les-Gibson — Sun, 17 Jul 2022 10:37:36 GMT

@-Richie-wrote:
Do you want to make/receive calls ?

No = Go for broadband only.
Yes = A chargeable calling plan is required.

Not to receive calls surely?

Re: I want to cancel landline only

imjolly — Sun, 17 Jul 2022 10:51:38 GMT

if you want to receive calls on landline whether or not you make any then you need PAYG at £2pm

Re: I want to cancel landline only

-Richie- — Sun, 17 Jul 2022 11:04:02 GMT

@Les-Gibsonwrote:
@-Richie-wrote:
Do you want to make/receive calls ?

No = Go for broadband only.
Yes = A chargeable calling plan is required.
Not to receive calls surely?

Yes, to make or receive you need the voice element and a mandatory calling plan, PAYG is £5 per month but some existing customers might have it discounted.

Re: I want to cancel landline only

-Richie- — Sun, 17 Jul 2022 11:05:57 GMT

@imjollywrote:
if you want to receive calls on landline whether or not you make any then you need PAYG at £2pm

It's £5 at the standard price, some customers may have a discount applied, see Tariff Guide - Page 21

Re: I want to cancel landline only

Dode — Sun, 17 Jul 2022 11:49:53 GMT

Quite a few years back we hardly ever used the landline, still don’t. An offer popped up for Anytime Calls for £1 pm. Too good to refuse. It’s now one of these Legacy Calling Plans. If I ditched it, it would cost £2 to go pay&go and pay around 30p a minute if I had to use the landline phone. I can understand that people get confused, not that I’m complaining!