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Digital voice contract

deanhiggins2 — Wed, 27 Jul 2022 16:05:00 GMT

HI all i was automatically upgraded to digital voice without my say so. I use my own router so can not use the digital voice where do i stand with my contract as i did not as for this service thanks

Re: Digital voice contract

jac_95 — Wed, 27 Jul 2022 16:07:17 GMT

Hi deanhiggins2,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice contract

-Richie- — Wed, 27 Jul 2022 18:01:10 GMT

@deanhiggins2wrote:
HI all i was automatically upgraded to digital voice without my say so.

The PSTN network is being shutdown, BT agreed to provide a telephony service with no guarantee of how that was delivered, you either have Digital Voice or you end up with no voice service, there are no other options, sorry.

@deanhiggins2wrote:
I use my own router so can not use the digital voice where do i stand with my contract as i did not as for this service thanks

Digital Voice is only compatible with a Smart Hub 2 at the minute, that might change in the future, it's unclear.
If you want to use your voice service you need the BT provided equipment, alternatively you could go broadband only and find another solution for your calls.

Re: Digital voice contract

deanhiggins2 — Wed, 27 Jul 2022 18:04:56 GMT

Hi yes that is fine but when i spoke to bt to cancel my phone service i got told i will get 50p off my bill surely that is not right

Re: Digital voice contract

imjolly — Wed, 27 Jul 2022 18:30:34 GMT

When you cancel your 'phone service' you are cancelling the ability to make/receive calls but you still must pay the line rental. In some cases there is no saving depending on phone call package you have

Re: Digital voice contract

iniltous — Wed, 27 Jul 2022 20:01:35 GMT

How much ‘discount’ were you expecting if you stop using BT for telephony completely ( so no phone number associated with the broadband, no incoming calls as well as no outgoing, including no 999 calls etc ) because you refuse to use the SH2 thereby being unable to make use of it ?,

The official list price difference between BT Broadband with telephone and the identical BB package without the telephony is £5 a month , but quite often the telephony price is discounted , if you were a potential new customer willing to pay list price for BB and phone and reconsidered and asked for the phone service element to be removed , the phone service cost of £5/month is what you would save , if an existing customer has had the telephony cost discounted , then obviously the saving is cost the discounted telephony , not £5.

if BT supply you with the means of using DV ( a router that is designed to deliver DV and a suitable handset or adapter ) but you chose not to use the supplied kit , then it’s yourself rather than BT that are making telephony inaccessible, but they do offer broadband only that is slightly cheaper than BB and phone , if you take that option , you would then have to make your own arrangements for telephony