This topic

Can't receive incoming calls!

Janiceevans — Thu, 04 Aug 2022 18:21:01 GMT

Hello all

For the last few days we noticed we haven't had any phone calls on our house phone, but could see people have been trying to ring.

So I have tried ringing it and there's no ring tone?

I've tried doing the diagnosis online and put the phone in the test socket with it still doing the same.

We bought a new phone to check it was that , but it's the same and I've also checked if the ring tone is muted ECT and nothing, I quess it randomly stopped working one day and I've only noticed yesterday.

Any ideas?

Thanks

Re: Can't receive incoming calls!

jac_95 — Thu, 04 Aug 2022 18:29:39 GMT

Does your broadband work ok? Have you been moved to BT Digital Voice? Have you recently renewed your contract?

Re: Can't receive incoming calls!

imjolly — Thu, 04 Aug 2022 18:29:10 GMT

Report a phone fault to 0800800150 from mobile

Re: Can't receive incoming calls!

Janiceevans — Thu, 04 Aug 2022 18:50:13 GMT

Broadband works, had a new contract few months ago I believe and I've no idea what bt digital voice is?

Re: Can't receive incoming calls!

imjolly — Thu, 04 Aug 2022 19:01:39 GMT

Try connecting your phone to the socket on the back of the hub and see if that works

If moved to DV I would have expected you to have been told but if moved then your phone will no longer work connected to the openreach wall socket

Re: Can't receive incoming calls!

iniltous — Thu, 04 Aug 2022 19:39:50 GMT

I and going to assume you are on a traditional PSTN line and not DV ( digital voice ) where the phone plugs into the broadband router .
FYI , ringtone is the sound the person making the call hears in their handset , waiting for the called number to be answered , not the ‘ringing’ the called number phone makes responding to an incoming call .

I presume you mean the called phone doesn’t ‘ring’ ( make a noise ) but the person making the call hears ‘ringtone ‘, something to try , call your landline number from your mobile , while listening to ringtone on the mobile ( presumably the landline phone will not be making a ringing noise ) answer the landline anyway….does the call connect and can you can hold a conversation between the mobile and landline ? if the call connects, first check the landline phone isn’t faulty or had the bell/ringer turned off , if confident that the phone is OK , there is a fairly common fault , where the exchange doesn’t send the ringing current down the line to signal to the phone that there is an incoming call, it’s an exchange line card issue.

Report this to your phone line provider as ‘bell not ringing’ , although they will probably send an Openreach tech , it’s actually an ‘exchange’ engineer that’s required , but if you explain the issue , the OR tech should be able to fix this , by moving your ‘line’ from the faulty line card onto a different fault free line card in the exchange , or by passing the fault to BT TSO /BTwholesale or whatever the division that looks after the exchange equipment is now called , to replace the faulty line card.

If this doesn’t work , dial 17070 from your landline just to be sure the number that is read back to you is your number