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Landline Voicemail - 1571

JoRo — Thu, 23 Jun 2022 07:16:23 GMT

I am changing from Sky to BT for broadband and landline.
I am finding it difficult to establish if voicemail is provided for the landline. Everything on the BT website seems to relate to Digital Voice and, unfortunately, I am not being offered this.
So, is the 1571 facility available for non-digital phone lines?
Your advice will be appreciated.

Re: Landline Voicemail - 1571

jac_95 — Thu, 23 Jun 2022 07:20:25 GMT

Hi JoRo,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Landline Voicemail - 1571

Anonymous — Thu, 23 Jun 2022 07:35:13 GMT

Yes, the basic service is free with a charge for the enhanced version.

Re: Landline Voicemail - 1571

JoRo — Thu, 23 Jun 2022 09:52:25 GMT

Thank you very much for your prompt reply to my query.

I didn’t want to buy an answering machine only for it to be redundant when digital technology eventually finds its way to the far southwest of England!

Re: Landline Voicemail - 1571

JoRo — Sat, 13 Aug 2022 13:14:04 GMT

I have now had my landline and broadband connected. Unfortunately, voicemail is not provided without a charge. I believe that will be the case when there is the digital switchover, but at the moment whilst there are still PSTN connections it is pay up or buy an answerphone.

Re: Landline Voicemail - 1571

imjolly — Sat, 13 Aug 2022 14:05:56 GMT

1571 is free whichever type of connection you have. you can hear your messages but there will be a cost if you then try and connect while using 1571. there is another similar post on the forum recently where customer was charged 35p but that was because they returned a call while using 1571

Re: Landline Voicemail - 1571

iniltous — Sat, 13 Aug 2022 14:28:18 GMT

I think there may be some confusion , 1471 , is last number called , if it’s not withheld, with the option to return the call at a cost , 1571 voicemail including call protect is a paid for answer service , I have a BT cordless phone/ answer machine , the ‘voice’ is actually the same persons voice BT uses in its network announcements , when 1571 stopped being ‘free’ a few years ago , I started using the built in answer machine with the cordless phone.
https://www.bt.com/help/landline/all-about-bt-answer-1571-voicemail