This topic

Calling BT 1571

JohnMutley_65 — Sun, 14 Aug 2022 14:47:15 GMT

I thought landline calls to BT 1571 (to see who called) were free but I have been charged 35p on my latest bill for a call to 1571. Is this something new or am I mistaken in believing calls to1571 are free?

Re: Calling BT 1571

licquorice — Sun, 14 Aug 2022 14:50:16 GMT

1571 is the answering service, 1471 is to see who called and is free.

Re: Calling BT 1571

JohnMutley_65 — Sun, 14 Aug 2022 14:54:45 GMT

Thanks for your reply, but is it a free service or are all calls to 1571 (to see if I have any messages left) charged at 35p per time.

Re: Calling BT 1571

Les-Gibson — Sun, 14 Aug 2022 14:56:10 GMT

1571 is free to Digital Voice customers but I'm not so sure it's free if your phone line is still on copper

Re: Calling BT 1571

licquorice — Sun, 14 Aug 2022 15:02:57 GMT

1571 is 35p from analogue lines but free from Digital Voice lines

Re: Calling BT 1571

JohnMutley_65 — Sun, 14 Aug 2022 15:16:57 GMT

Then I am even more confused, we were switched to digital voice by BT some months ago, yet they have charged me 35p for a call to 1571?

Re: Calling BT 1571

Les-Gibson — Sun, 14 Aug 2022 15:29:59 GMT

Then they've charged you wrongly

Re: Calling BT 1571

garybs29 — Sun, 14 Aug 2022 15:35:50 GMT

I covered this the other day, the 35p is the charge for pressing to return the call as per the below line from the tariff guide

Call Return (1571) You can press '0' to return the call after you have listened to your voicemail message 35.0p