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Alarm dialer and BT Digital Voice VOIP

karlos103 — Thu, 18 Aug 2022 21:50:21 GMT

Hi All

Im looking to upgrade to BT VOIP ...but at moment we have an alarm with an SD1+ dialer ...so if alarm goes off it will ring me .

Now with this dialer work if plug direct into back of the new bt smart hub 2 ...been told its a green phone socket .

The dialer can do pulse and tone dialing .

Dont really want to buy a new alarm at mo lol

Also BT do a voice adaptor ...would i need that ?

Any help most appreciated

Karl 🙂

Re: Alarm dialer and BT Digital Voice VOIP

Anonymous — Fri, 19 Aug 2022 08:32:24 GMT

It should work but the only way to find out for certain is to try it. Have a word with the manufacturer/installer as they may be able to confirm one way or the other. The adapter is an analogue to DECT adapter, so you wouldn't need that for the alarm.

Another option is the alarm may have a GSM module available as an upgrade, to dial over the mobile network instead. But when I looked into this for someone the installers insisted on a maintenance contract being in place as well as charging for the upgrade & monitoring fees. This made it uneconomical.

Re: Alarm dialer and BT Digital Voice VOIP

karlos103 — Fri, 19 Aug 2022 10:14:12 GMT

Thanks for getting back to me ....by what you say and what im thinking ...it should work as it can either be hardwired or fitted with a phone connector ..and has 2 wires ...guessing it works exactly like a phone ...using tone dialling.

Ive seen My Mate Vince on youtube connect different phones and a bell ( large one for a workshop ) to the bt hub ....and most work except the really old pulse ones lol

I know mine is hardwired in , but easy to change that to a plug and fit straight into BT Hub 2 .

We asked our alarm fitter yesterday and they said wont work and are trying to sell us a new system ...just want more money out of us im guessing lol

So will forget BT Voice Adaptor .

Dont really want to upgrade alarm ...so maybe worth trying it ..if we upgrade to VOIP ...and if doesnt work then look into a GSM option ...which just rings me ...dont want monitoring fees lol

Be nice if someone had already tried it out and let me know for definate lol

Karl

Re: Alarm dialer and BT Digital Voice VOIP

Anonymous — Fri, 19 Aug 2022 11:54:27 GMT

The one I was looking at seemed to dial some kind of modem that then needed to negotiate a connection to ID the alarm & then that system in turn dialled the alert number. So it's not quite just a simple case of dialling out.

As you say, the industry seems to just see this as a kerching opportunity rather than offering simple solutions. Try Googling "alarm installers forum" & then searching for your alarm make/model.

Re: Alarm dialer and BT Digital Voice VOIP

karlos103 — Fri, 19 Aug 2022 12:05:48 GMT

this one is just a seperate auto dialler ...the alarm sends a trigger to the auto dialler , then auto dialler rings numbers i have programmed in ...so this prob different to what your on about.

Re: Alarm dialer and BT Digital Voice VOIP

licquorice — Fri, 19 Aug 2022 12:12:25 GMT

If it's just a dialler, in essence it is no different to a normal phone. You should be able to plug it in to the green socket at the rear of the hub or a DV adapter sited at a more convenient location if you would rather. The adapter effectively replicates the green socket, it's just an ATA.

Re: Alarm dialer and BT Digital Voice VOIP

Keith_Beddoe — Fri, 19 Aug 2022 13:27:29 GMT

The dialler can do pulse and tone dialling .

@karlos103

It would need to be set to tone dialling.

Re: Alarm dialer and BT Digital Voice VOIP

karlos103 — Fri, 19 Aug 2022 16:55:50 GMT

yes thats what thinking ...in theory it should work 🙂

Re: Alarm dialer and BT Digital Voice VOIP

karlos103 — Fri, 19 Aug 2022 16:56:41 GMT

yes ...its already set as tone dialling ...as know pulse doesnt work 🙂

Re: Alarm dialer and BT Digital Voice VOIP

karlos103 — Fri, 19 Aug 2022 19:29:46 GMT

Whats ATA ?

Re: Alarm dialer and BT Digital Voice VOIP

licquorice — Fri, 19 Aug 2022 19:30:52 GMT

Analogue telephone adapter

Re: Alarm dialer and BT Digital Voice VOIP

karlos103 — Fri, 19 Aug 2022 19:48:08 GMT

arhhh ok ..thank you

Re: Alarm dialer and BT Digital Voice VOIP

gcwj — Sun, 29 Oct 2023 16:33:34 GMT

hi did this solution work for you? i have issue with alarm dialler now not working after BT recently switched us to digital voice

thank you

Re: Alarm dialer and BT Digital Voice VOIP

splash — Mon, 29 Jan 2024 17:09:50 GMT

@gcwj and @karlos103

Hi - did either of you resolve this issue? I have the same dialler (SD1+) and our BT network is being upgraded in the spring and I am being told I need to replace the dialler, though they seem to imply the complete security system which cannot be the case.

Any feedback appreciated.

Re: Alarm dialer and BT Digital Voice VOIP

carystb — Mon, 22 Apr 2024 13:10:38 GMT

I have the same issue, cant seem to get a replacement dialler for digital line!

Re: Alarm dialer and BT Digital Voice VOIP

Anonymous — Mon, 22 Apr 2024 14:13:29 GMT

@carystb

There is no such thing as a dialler for digital line. Your existing dialler will either work or it won't, only one way to find out.

Sadly, posters rarely revisit their threads with an outcome.

Re: Alarm dialer and BT Digital Voice VOIP

grahamm1 — Mon, 22 Apr 2024 15:33:13 GMT

My alarm supplier told be that my auto-dialler would not work with Digital Voice and I should upgrade my "obsolete" alarm system (ie, buy an new one from them). I decided to wait and see.
Once Digital Voice was up-and-running I unplugged the autodialler from the old BT socket and plugged it into the hub and it works just fine with no adjustments or changes needed.
I've also connected a multi-way socket to the hub so I can have the autodialler and home phone connected simultaneously and that works just fine, too.

The only thing that I have yet to try is the "remote control" of the alarm (calling in and checking or changing alarm status).

Re: Alarm dialer and BT Digital Voice VOIP

splash — Mon, 22 Apr 2024 15:40:31 GMT

Thanks for that info @grahamm1 - my auto dialler is very old so don’t think mine will work but no harm in giving it ago when I get swapped over.

Re: Alarm dialer and BT Digital Voice VOIP

licquorice — Mon, 22 Apr 2024 15:56:19 GMT

Unless your auto dialler is pulse rather than tone dialling, it won't matter how old it is.