This topic

My landline Caller ID has stopped Working.

ArchieAndrews100 — Mon, 15 Aug 2022 10:47:32 GMT

My caller ID started given wrong info,like saying my mum's number was " International", and now it's stopped working completely!

Tried *#234#, " this service is Not available?".

I think it's a line fault?

Re: My landline Caller ID has stopped Working.

Keith_Beddoe — Mon, 15 Aug 2022 10:53:42 GMT

@ArchieAndrews100

Are you a BT Retail customer?

If you dial 17070, does the announcement read back your correct phone number, as you may have a crossed line.

Re: My landline Caller ID has stopped Working.

ArchieAndrews100 — Mon, 15 Aug 2022 10:55:16 GMT

Yup,number returns correctly

Re: My landline Caller ID has stopped Working.

ArchieAndrews100 — Mon, 15 Aug 2022 10:59:24 GMT

The message now only reads" incoming call", am BT customer.

Re: My landline Caller ID has stopped Working.

Keith_Beddoe — Mon, 15 Aug 2022 11:08:16 GMT

Tried *#234#, " this service is Not available?".

@ArchieAndrews100

Then its not active on your account as the instruction has not been send to the exchange equipment. That can sometimes happen, usually if you have changed your package, but they can go out of sync.

What you need to do is to remove the feature via MyBT, and progress the order. Then wait 48 hours and add it again. That should resent the command to the exchange.

Re: My landline Caller ID has stopped Working.

ArchieAndrews100 — Mon, 15 Aug 2022 11:11:45 GMT

Hi I can't find the caller ID on MyBt.

Re: My landline Caller ID has stopped Working.

Keith_Beddoe — Mon, 15 Aug 2022 11:20:35 GMT

Hi I can't find the caller ID on MyBt.

https://secureorder.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&productKey=CON-CHANGE-CF

You should find the options for caller ID which you may find already selected, so you will need to deselect it and progress the order.

Then repeat it again, selecting the option.

Re: My landline Caller ID has stopped Working.

ArchieAndrews100 — Mon, 15 Aug 2022 11:26:42 GMT

Ok Thanks

Re: My landline Caller ID has stopped Working.

DavidM — Tue, 16 Aug 2022 14:22:47 GMT

Hi @ArchieAndrews100 and welcome to our community.

Great advice here from @Keith_Beddoe . Please let us know if that sorts the problem.

Cheers

David

Re: My landline Caller ID has stopped Working.

Keith_Beddoe — Sat, 20 Aug 2022 05:48:04 GMT

@ArchieAndrews100

Has this now been resolved?

Re: My landline Caller ID has stopped Working.

ArchieAndrews100 — Sat, 20 Aug 2022 09:24:15 GMT

BT said there was a fault,and it's now fixed,took 6 days .

Thanks

Re: My landline Caller ID has stopped Working.

Keith_Beddoe — Sat, 20 Aug 2022 09:44:22 GMT

Thanks for the update.