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Digital Voice Headset

NickHorn — Sun, 21 Aug 2022 10:10:55 GMT

With the older copper system I had a base set that I could plug a headset into. I would like to have a headset compatible with digital voice phone but cant find a product that does this e.g. Bluetooth or DECT. NB I don't want to use an adapter for the old 'phone. Any suggestions? Thanks

Re: Digital Voice Headset

jac_95 — Sun, 21 Aug 2022 10:12:16 GMT

Hi NickHorn,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Digital Voice Headset

jac_95 — Sun, 21 Aug 2022 10:16:34 GMT

You can plug your existing handset's base station to the back of the Smart Hub 2 via the green phone port it has on the back. You don't need to use the BT Digital Voice handset or BT Digital Voice adapter if you are ok with just plugging the phone into the phone socket on the back of the Smart Hub 2.

The FAQs section will also cover how to enable your existing base station's answer phone (if you have one)

Re: Digital Voice Headset

NickHorn — Sun, 21 Aug 2022 12:39:06 GMT

Thanks for the suggestion. The problem is my 'office' is in a different room to the router - which I can't move because it is linked to other devices.

Re: Digital Voice Headset

jac_95 — Sun, 21 Aug 2022 12:52:51 GMT

If on full fibre you could inject the voice service back to your internal wiring and extension phone sockets.

This would allow you to connect your internal extension phone sockets to the phone ATA port on the back of the smart hub 2 allowing you then to connect an existing phone to it via one of your extension phone sockets.

It's a bit of a DIY and you'll need to disconnect the internal wiring from the external wiring

See https://community.bt.com/t5/Home-phone-including-Digital/Digital-voice-phones-only-work-near-your-hub/m-p/2175740/highlight/true#M78075

Re: Digital Voice Headset

NickHorn — Sun, 21 Aug 2022 13:11:18 GMT

Thanks that would work and I'll give it a try.