This topic

Landline number port

angel4 — Tue, 23 Aug 2022 11:59:45 GMT

I hope someone can help, my 96year old mother changed to BT from Shell Energy on August 3rd. The phone number not ported at same time, numerous phone calls to BT they always promise it will be right now it never was. We finally got a date of 23/08/2022, number will be ported by then ,we are 1pm with no number port, what do I do now.

Re: Landline number port

licquorice — Tue, 23 Aug 2022 13:26:53 GMT

@Keith_Beddoe I think the OP changed TO BT FROM shell and as such it is BT's responsibility.

It is a bit early to consider the change hasn't taken place, there are still over 9 hours of the 23rd left for it to happen.

Re: Landline number port

angel4 — Tue, 23 Aug 2022 13:28:08 GMT

My question was my mother was changing from Shell Energy to BT , therefore it is BT's problem.

Re: Landline number port

licquorice — Tue, 23 Aug 2022 13:45:24 GMT

@angel4 If the number hasn't ported by midnight, post back tomorrow.

Re: Landline number port

Keith_Beddoe — Tue, 23 Aug 2022 14:43:57 GMT

@licquorice

Sorry, senior moment, I should pay more attention in this hot and humid weather down here.

@angel4 please ignore what I said, do as @licquorice has suggested.

I will remove my confusing posts.

Failed number port

angel4 — Wed, 24 Aug 2022 09:57:05 GMT

Hi everyone my mothers number still not ported, deadline passed for 23/08/2022, any new ideas welcome before I tackle BT giant again, it is 3weeks since transfer to Bt. I think mistake happened in ordering my mother was assured she could keep her old number as it was an original BT number. Ten days later she received welcome letter but also new phone number, she phoned them immediately and was assured it would be changed and she would keep old number. I think her order was put through as new installation hence new phone number . My mother has had number for over 50 years and has not moved house so this should not have happened. All help gratefully received.

Re: Failed number port

licquorice — Wed, 24 Aug 2022 10:21:08 GMT

@angel4 I'll flag the problem to the mods. They will post on the thread.

Failed number port

angel4 — Wed, 24 Aug 2022 10:57:24 GMT

Failed number port

angel4 — Wed, 24 Aug 2022 11:02:47 GMT

Hi everyone I have just contacted BT and they tell me the number cannot be retrieved, so she has to use number issued when she joined BT. They are offering £30 compensation off next bill, so frustrating at 96 to have to change phone number.

Re: Failed number port

Keith_Beddoe — Wed, 24 Aug 2022 11:10:45 GMT

@angel4

Wait to see what a moderator has to say. A renumber should be possible, but would require manual intervention.

Re: Failed number port

angel4 — Wed, 24 Aug 2022 11:22:08 GMT

Hello Keith Whilst in conversation with BT they told me that Shell Energy had cancelled number before transfer to BT, and that Openreach could not then port it over. This is first we have heard of this, never mentioned in any conversation with BT before today.

Re: Failed number port

licquorice — Wed, 24 Aug 2022 11:24:34 GMT

Please wait for the mods to contact you, if anybody can sort it, they can. Further contact with customer services will only muddy the waters.

Re: Failed number port

DanielS — Wed, 24 Aug 2022 11:25:28 GMT

Hi @angel4,

Thanks for reaching out to us on the Community.

I am sorry that the number hasn't come across to us. If Shell have cancelled the number before we were able to port it, it will cause complications. I'd like to have it checked for you just to make sure that this is the case. You can reach us by replying to the private message that I sent you.

@Keith_Beddoe and @licquorice thanks for making me aware of this.

Thanks
DanielS

Successful number port

angel4 — Thu, 25 Aug 2022 12:28:32 GMT

Hi everyone just to let you know, my mother finally got her old number back, moderator emailed me , don't know what magic wand he used but it worked. Thank you to everyone who responded to my post, two ladies now very happy.

Re: Successful number port

Keith_Beddoe — Thu, 25 Aug 2022 12:31:53 GMT

Excellent 😀

Re: Successful number port

RobbieMac — Thu, 25 Aug 2022 13:45:46 GMT

Hi @angel4

Thanks for posting back!

I am really pleased to see this is sorted out. My colleague @JohnC2 was helping out with this. I'll let him know that you've replied.

All the best,

Robbie

Re: Successful number port

SusanThomas — Sat, 27 Aug 2022 08:48:06 GMT

I've been following this thread as we also had a similar issue, also to do with number porting on the 3rd August ... three weeks later we still had nothing for elderly parent....it was sorted out in a short space of time by @JohnC2 after I found this forum... it's brilliant !

Re: Successful number port

licquorice — Sat, 27 Aug 2022 10:12:26 GMT

Yep, the mods have more magic than Harry Potter 😂😂

Re: Successful number port

RobbieMac — Sat, 27 Aug 2022 15:26:04 GMT

@licquorice wrote:

Yep, the mods have more magic than Harry Potter 😂😂

"Wingardium Leviosa"